Customers no longer accept excuses. Repeatedly, businesses blame partners, suppliers and agents when things go wrong. Instead you should own the problem and use it as an opportunity to grow the trust of your customers. Opportunities are everywhere. At the start of the pandemic Time Doctor, a creator of a time-tracking application, was struggling […]
4 Steps To Turn Problems Into Opportunities Read More »
Customer Experience is the new battleground to differentiate your business from your competitors. It is the essence that will make your customers advocate your brand, and will turn them to become your new sales team. The fitness industry is no different, with more fierce, rapid-changing competitors, and new trends that make exercisers consume fitness in
Testimonial Tuesday – Juan Cuesta Read More »
After having researched and taken some of the online courses available for the Customer Experience field, I am confident that the CX Academy’s Diploma in Customer Experience has provided me with the best foundation and the greatest value. The program draws examples from many global companies which gave me better exposure than what I might
Testimonial Tuesday Read More »
If you missed any of the tips, please find all of them below gather in this handy blog post for your convenience. Tip 1: Focus your resources in the ‘Delight’ stage of the sales funnel. In the recent years there has been a growth in referrals by existing customers among their friends, family and
20 Days of CX-MAS Tips – Summary Read More »
It is true that Customer Experience at its core is about human emotions and feelings. Ultimately the goal is to make your customers happy. But as with everything, CX is a little bit more complicated than just ‘making customers happy’. A good customer experience strategy is developed on the foundation of good research, statistics,
The Science Behind CX Read More »
A Customer Promise is the experience a company’s customers can expect to consistently receive when they interact with that company. Customer Promise is much more than just the physical product they are receiving. It includes the way the transaction will work, the amount of time it will take to deliver the product, how the product
To achieve CX Excellence in any company you need to get CEO buy in. The CEO’s core responsibilities are immediately addressed by CX Excellence from helping to differentiate the company against competitors, to creating improved shareholder value. Once the CEO sees the clear metrics they will support CX Investment and get behind the initiative 100%.
How to get ‘CEO buy-in’? Read More »
As the third highest ranking supermarket in The CXi Customer Experience Report 2022 from The CX Company, Lidl are seeing the benefits of a strategic investment and focus on Customer Experience. At the heart of their strategy is their vision “To make live better by providing quality food at market leading value, ensuring customer satisfaction
CX for B2B is very similar as for B2C relationships. In B2B, although you might be selling to another company rather than an individual consumer, you need to apply the same emotional drivers and fundamentals for both. All the key CX principles apply; customer loyalty, retention and advocacy. What Is Business-to-Business (B2B)? Business-to-business (B2B)
Customer Experience for B2B Read More »
Summer – the time of relaxation, stress free holidays, drinking piña coladas in the sun and enjoying the local cuisine. Your holidays wouldn’t have been the same if the hotel you stayed at, the restaurant you enjoyed your romantic dinner at or the bus company you travelled with didn’t care about CX. In the spirit
Holiday Customer Experiences Read More »
