Professional Diploma in Customer Experience (CX)
Qualified CX professionals are in high demand. Advance your career
with a globally recognised, industry approved qualification. Learn the
mindset of CX leaders and get the confidence you need to implement
winning CX strategy today
Our Graduates work with the world's greatest companies
Get ahead in your CX career
A university-backed curriculum
The professional diploma in CX is credit-rated by Glasgow Caledonian
We’ve partnered with industry leaders to ensure our courses meet the
What Will You Gain?
Who is this course for?
There are 10 modules in our online Professional Diploma course giving you a detailed and practical understanding of CX that you can apply immediately in your organisation. Mentored by your Course Directors, the Diploma is delivered through our Learning Management System (LMS) includes video lectures, assignments, industry insights, case studies and regular self assessment opportunities.
in Customer Experience (CX)
Advance your career in CX with a globally-recognised, industry-approved, university credit-rated, qualification in Customer Experience.
- 10 Modules
- Self-Paced & Online
- Toolkits, Templates & Practical Resources
- Graded & mentored by CX Course Directors
- Best practice case studies
- University Credit-Rated
- Complete CX Strategy Implementation
- Professional Certification Awarded
Next Course Commences:
October 27, 2022
in Customer Experience (CX)
Payment plans available
Your learning experience
In Our Graduate's Words
Partner & Manager, Customer Care
Waitrose & Partners
Waitrose & Partners are Customer Champions in the UK. While managing a busy and growing contact centre, Melanie completed our Professional Diploma in Customer Experience to boost her career and help lead her team in a customer focused way.
What Our Graduates Say?
Our graduates not only gain a valuable career qualification, they enjoy the experience too!
Pierre BrouquetDirecteur Activités Ville et Gaz Thérapeutiques Hôpital, Air Liquide
I must say the course has been an ‘eye opener’. Before the course, I felt like CX was kind of the new ‘digital’ – something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an increasingly digital world in which technology tends to forget that our customers are … humans! The modules were really good, with written summaries and documentation but also the articles were very useful.
Jeanne OgilvieCustomer Strategy and Applied Design Manager, Deloitte Australia
This is by far the best course I’ve taken since my university days. The depth, the quality, the hands on practical application, the format and the service were all absolutely brilliant. All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career. It didn’t feel like a course as much as an exhilarating, intelligent and inspiring experience. I’m actually really sad it’s over!
Werner JacobsCustomer Care Manager, Fluidra
I experienced firsthand how the needs of customers change and how important emotional factors are when dealing with customers and people in general. The CX Academy’s Diploma course addressed every question and concern I had in this changing world in delivering excellent customer service and ultimately the overall customer experience. The course was well planned and I could complete it within 8 months between my busy schedule at work. I am very proud to be a qualified CX Professional and The CX Academy made it possible. I can grow in my position and more importantly lead by example when dealing with customers on all levels. CX is contagious and I can see a difference in the way my staff deals with customers. Their focus has changed from service which was more function to the experience which is all about emotions. My next step is to use all the tools and knowledge gained in this course to get buy-in from the executive level to grow CX in Fluidra South Africa and hopefully Fluidra Global.
Michael BirchHead of Customer Success, Tricent
This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company.
It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules.
It fills a critical market niche and is the first course of its kind I’ve encountered where you also have the Customer Journey as an integrated part of this.
Lucy MugfordCustomer Experience Manager, Nualtra
I have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fun to complete! Being able to complete the course at my own pace was great and I didn’t feel overloaded with work. I feel like I have really enhanced my knowledge of CX and have been able to apply this knowledge within my company throughout my CX Academy journey. I am looking forward to continuing to apply the practices I have learned and ensure CX is a top priority!
Tej PanesarSenior Exutsomer Experience & Analysis Manager, Legal & General
Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples were really interesting and brought the whole CX Framework to life. Would recommend this course to anyone interested in pursuing a career in Customer Experience!
Declan BuckleyCX Leader & Change Project Manager, Decca
This was definitely a good investment. The Professional Diploma course is comprehensive and provides graduates with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life.
Melanie FischerPartner & Manager Customer Care Central Retail, Waitrose & Partners
I thoroughly enjoyed every aspect of the CX Diploma course. It was easy to follow and I particularly enjoyed the videos being in short, digestible nuggets. It was a great mix of online videos, assessments and multiple choice exams to check my understanding of the topics. The course benefits both my current role managing a busy and growing contact centre but also will benefit my future career prospects as I feel well equipped to be able to adapt my learning to whatever role I do in the future. Thank you CX Academy for such an engaging and informative course.
Our programmes are built on the experience of our Course Directors who have significant, practical expertise working day-to-day, consulting at the highest level to leading global companies.
We work constantly with companies at the cutting-edge of CX, which allows us to keep our syllabus up-to-date and aligned to the needs of the sector
Request more details
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Our Professional Diploma is suitable for ‘customer’ executives and team leaders, leadership and management professionals who feel a thorough and practical knowledge of Customer Experience will help them gain an advantage for their business and career.
All our courses are delivered online through our Learning Management System. It’s easy to use and means you can study at your own pace, on any device and from any place. You will have access to video lectures; downloadable templates; case studies; assignments and recommended reading lists. Also, we will support you every step of the way along your journey
We understand that many of our learners are professionals and are studying outside regular office hours. This is why the Professional Diploma programme offers Continuous Assessment grading and assignments. You will have two Assessments: one after Module 5 and another one after Module 10. The assessments are multiple choice, fun to do and will give you a great sense of accomplishment.The Professional Diploma in CX course also has practical assignments that will help you to put your learnings into practice.
It is not essential to have a knowledge of CX before you start. The fundamentals of CX are relevant to the fundamentals of all business knowledge.
You can pay online by credit card or we can send you an invoice with our bank account details for you to do a bank transfer. Also, there is a payment plan available. Please get in touch with us to find out more.
Regarding time taken to complete the course, again it is very much up to each individual learner. The course is about 40-60 hours of online learning. Once the course starts, it is open for 6 months to complete the course. We believe that if you dedicate three or four hours each week that should work fine. There will be mandatory assignments that will need to be submitted back to us and also two online, multiple choice Assessments.