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June Sale! - Professional Diploma in CX

Setting the Global Standard for Customer Experience Certification and Qualifications

Become a highly skilled, fully qualified CX professional and take the next step in your CX career.

Courses Now Enrolling.

Our Graduates work with the world's greatest companies

An Opportunity to Accelerate Your Career

Boost your career with the know-how, the experience and the insights to deliver true customer excellence in the fastest growing discipline in business today.

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Professioanl Diploma in CX title image - board room meeting

Professional Diploma

in Customer Experience (CX)

Advance your career in CX with a globally-recognised, industry-approved, university credit-rated, qualification in Customer Experience.

Next Course Commences:
July 3, 2024

June Sale

1,995

2,850

Professional Certificate

in Customer Experience (CX)

Learn CX fundamentals and how to implement & deliver CX Excellence. Learn through video lectures, CX toolkits and best practice ‘real world’ studies.

Next Course Commences:
July 3, 2024

June Sale

395

495

Your FAQs

Do You Have Payment Plans? – Yes we have payment plans that will suit your budget.
Can You Invoice My Company? – Yes no problem, please just ask!
Can I Start Immediately? – Sure, just tell us when you want us to open your course.

93%

of Graduates feel their companies have or will benefit  from the course learnings.

"I really enjoyed this CX course, especially the case studies and the CX framework. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it."
Rodrigo Massa
Rodrigo Massa
Operations & Change, ING Bank

87%

of Graduates say their career prospects have improved.

"All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career."
Jeanne Ogilvie photo
Jeanne Ogilvie
Customer Strategy & Applied Design, Deloitte

100%

of Graduates have put the course learnings into practice.

"The video lectures, assignments, key insights and further reading has provided me with the practical knowledge, skills and tools to apply my learnings to my role and future roles."
Jamie Moore
Customer Service Manager, London Gatwick

60%

of Graduates have already been promoted or expect to be promoted soon.

"The CX Professional certificate course has been an incredible resource for explaining and showcasing the benefits and application of CX. The content is digestible and provides practical examples that I could implement in my daily work, particularly the CX Framework, and the 10 Steps for achieving CX Excellence."
Vanessa Logan
Vanessa Logan
Business Analyst, University of South Florida (USF)

86%

of Graduates now feel more positive about their careers.

"I had a very good experience with the course. It was quick, practical and very informative for someone who has had no formal experience in customer experience. I also appreciate the invites to the regular webinars that are conducted by the team – they are very interesting and helpful."
Tiruni Yasaratne
Tiruni Yasaratne
CX Manager, Boehringer Ingelheim Pty Ltd.
Vladimir Joksić
Vladimir Joksić
2023-05-08
The course covers all the key topics to help people new to CX and those who have had experience in Customer Experience Management but need additional knowledge. The quality of the course material was highly insightful and very comprehensive content, good examples which makes things interesting and valuable. The course was comprehensive and you met my expectatons, leaving me with many ideas in mind.
Elif Kırçuval
Elif Kırçuval
2023-04-27
I recently completed The CX Academy training and it was a truly exceptional experience. The course was well organised and covered all aspects of customer experience in-depth, including customer journey mapping, and metrics analysis. The instructors were knowledgeable and passionate about their subject matter, making the training engaging and informative. I received instant support whenever I need, thanks again for that! Overall, I highly recommend The CX Academy training to anyone looking to enhance their customer experience skills. The instructors are great, the curriculum is comprehensive, and the practical application of the concepts makes it an excellent investment for anyone looking to take their career to the next level.
Ryan Al-Bassam
Ryan Al-Bassam
2023-04-27
It was amazing experience and useful course, I would highly recommend it.
Nora Al
Nora Al
2023-04-24
Amazing course, I really enjoyed the learning experience and its added alot to my knowledge in this field
Ajay Adhikari
Ajay Adhikari
2023-04-24
Professional Diploma in CX with the CX Academy is a great learning journey. It flows with clear content detailing by the course instructors and director, examples from the industry to relate, assignments that test your learning experience and make you utilize the learnings, followed by assessments that rewind your learning - all in one. It is a beautifully designed comprehensive course. I am glad, I did it.
Karen Longman
Karen Longman
2023-03-30
A huge thanks to all at the CX Academy. My studies have taken longer than I hoped due to the personal rollercoaster of life however the CX Academy has been completely supportive throughout. Self paced learning with fundamental golden rules for delivering CX which transfer into all industries and businesses to deliver success! The content is useful in my current role and will remain relevant in the next. Highly recommend the CX Diploma course and the CX Academy to all current and aspiring Managers and Leaders.
Mohamed Bendjebbar
Mohamed Bendjebbar
2023-03-27
Great learning space for anyone who wants to start a career in CX, or hone their current knowledge/experience in CX
The White Patch Kid
The White Patch Kid
2023-03-27
Great course! Very insightful. I would recommend this course to everyone that is truly interested in learning about the realm of Customer Experience for their professional development — great introductory step. And the CX Academy team is awesome. Very responsive and helpful.
Shah Khan
Shah Khan
2023-03-26
"The CX course was extremely interesting and useful. Special Thanks to Michael Killeen, Siobhán Mallen and Cathy Summers for wonderful and insightful presentation of each module. The course materials are presented with expertise, humor and genuineness. I am so delighted to give you 10/10 on NPS scale".

Professional Diploma in Customer Experience

Credit-rated by

Our Unique CX Framework

The CX Academy Framework

Why choose
The CX Academy?

Our courses set the global standard for CX qualifications. The courses are suitable for a wide range of learners from junior staff right through to CX professionals and executives and up to CEOs.

Our Professional Certificate course is suitable and rewarding for everyone at any level of business.

The Professional Certificate course is also highly relevant for customer-facing teams in contact centres, team leaders and customer champions

Team Training - Driving Your Profitability

Companies that offer comprehensive training programmes or opportunities for further development for their employees have a 24% higher profit margin.

CX is a crucial part of every organisation.

The fundamental purpose of delivering CX Excellence throughout your company is to differentiate you from your competitors, retain customers for longer periods of time and turn those loyal customers into genuine advocates who now sell on your behalf, acquiring new customers far more cost-effectively.

We want to chat with you about the specific benefits investing in a CX Academy course could have for your business.

Helping
Companies Win
Supporting You
Backed by
Industry Leaders

We work with CX industry leaders from the world’s largest and
most influential brands, to ensure that our online courses
deliver the skills, knowledge and industry needs that are
required by CX professionals throughout the world.

Find out more about our Industry Advisory Council

What Our Graduates Say?

Our graduates not only gain a valuable career qualification, they enjoy the experience too!

Melanie Fischer

I thoroughly enjoyed every aspect of the CX Diploma course. It was easy to follow and I particularly enjoyed the videos being in short, digestible nuggets. It was a great mix of online videos, assessments and multiple choice exams to check my understanding of the topics. The course benefits both my current role managing a busy and growing contact centre but also will benefit my future career prospects as I feel well equipped to be able to adapt my learning to whatever role I do in the future. Thank you CX Academy for such an engaging and informative course.

Christina Meehan

I highly recommended this course for anyone and those who are customer-facing in particular. The course content is easy to follow and reinforces the same wording and theme throughout, so it becomes the new way of thinking and working for everyone in the organisation.

Pierre Brouquet

I must say the course has been an ‘eye opener’. Before the course, I felt like CX was kind of the new ‘digital’ – something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an increasingly digital world in which technology tends to forget that our customers are … humans! The modules were really good, with written summaries and documentation but also the articles were very useful.

Nikki Kooner-Ramm

I found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.

Jeanne Ogilvie

This is by far the best course I’ve taken since my university days. The depth, the quality, the hands on practical application, the format and the service were all absolutely brilliant. All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career. It didn’t feel like a course as much as an exhilarating, intelligent and inspiring experience. I’m actually really sad it’s over!

Rodrigo Massa

I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.

Werner Jacobs

I experienced firsthand how the needs of customers change and how important emotional factors are when dealing with customers and people in general. The CX Academy’s Diploma course addressed every question and concern I had in this changing world in delivering excellent customer service and ultimately the overall customer experience. The course was well planned and I could complete it within 8 months between my busy schedule at work. I am very proud to be a qualified CX Professional and The CX Academy made it possible. I can grow in my position and more importantly lead by example when dealing with customers on all levels. CX is contagious and I can see a difference in the way my staff deals with customers. Their focus has changed from service which was more function to the experience which is all about emotions. My next step is to use all the tools and knowledge gained in this course to get buy-in from the executive level to grow CX in Fluidra South Africa and hopefully Fluidra Global.

Michael Birch

This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company.
It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules.
It fills a critical market niche and is the first course of its kind I’ve encountered where you also have the Customer Journey as an integrated part of this.

Nat Brown

I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.

Lucy Mugford

I have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fun to complete! Being able to complete the course at my own pace was great and I didn’t feel overloaded with work. I feel like I have really enhanced my knowledge of CX and have been able to apply this knowledge within my company throughout my CX Academy journey. I am looking forward to continuing to apply the practices I have learned and ensure CX is a top priority!

Feel their career
prospects have improved
0 %
Have put the
course learnings into practice
0 %
Feel their companies
will benefit from the course
0 %

Our Graduates

Our graduates represent some of the world’s greatest brands:

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Professional Diploma in Customer Experience (CX)

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Popular

Limited Places Available 

Next Course Commences:

July 3, 2024

Professional Certificate in Customer Experience (CX)

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Limited Places Available 

Next Course Commences:

July 3, 2024

About
The CX Academy

The core objective of The CX Academy is to set the professional standard for Customer Experience learning.

We passionately believe that an understanding of Customer Experience is fundamental to the growth and profitability of all businesses. CX is now the fastest growing discipline in business today.

Become a
Certified CX Professional

Become a certified Customer Experience professional this year.

Our university credit-rated programs will enhance your skill set and support your career progression.

Request more details

Please fill out the form and one of our team will be in touch to give you more details about the course and answer any questions you may have.

Or if you’re happy to get started, you can
enrol today.

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