UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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FAQ

Who are these courses for?

Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry- level Professional Certificate course is suitable and rewarding for everyone at any level of business.

The Professional Certificate course is also highly relevant for customer-facing teams in contact centres or customer care desks.


Our Professional Diploma is suitable for executives, leadership and management professionals who feel a thorough and practical knowledge of
Customer Experience will help them gain an advantage for their business and career.

How are they delivered?

All our courses are delivered online through our Learning Management System. It’s easy to use and means you can study at your own pace and from
any place. 

You will have access to video lectures; downloadable templates; case studies; assignments and recommended reading lists. Also, we will
support your every step of the way along your journey.

What kind of exams and assessments do you have?

We understand that many of our learners are professionals and are studying outside regular office hours. This is why the Professional Certificate
programme offers Continuous Assessment grading. You will have two Assessments: one after Module 3 and another one after Module 6.
The assessments are multiple choice, fun to do and will give you a great sense of accomplishment.

The Professional Diploma in CX course has also two Assessments: one after Module 5 and another one after Module 10. You will also have practical
assignments that will help you to put your learnings into practice.

Do I need to know about Customer Experience before I enrol?

It is not essential and in fact most of our graduates had very little knowledge of CX before they started. The fundamentals of CX are relevant to the fundamentals of all business knowledge.

How do I pay?

You can pay online by credit card or we can send you an invoice with our bank account details for you to do a bank transfer. Also, there is a payment plan available. Please get in touch with us to find out more.

Professional Certificate in Customer Experience (CX)

How long will it take me to complete the Professional Certificate in CX course?

The Certificate course is open for 3 months but you can obviously work faster. 3 months is plenty of time – so don’t worry. Regarding time taken to complete the course, it is very much up to each individual learner. Also, you should allow a commitment of about 14-18 hours for video lectures and assessments. Although they do not form part of your assessment, there are assignments and additional reading lists that we recommend.  We estimate that if you dedicate two hours per week to your course, that will work fine.

What type of Certification will I receive at the end of the course?

You will be a certified, qualified CX professional. We send you a Certificate accredited by The CX Academy and validated by our Industry Advisory Council. We will send you a digital copy of your certificate and if you want to receive it by post that is also possible.

Professional Diploma in Customer Experience (CX)

How long will it take me to complete the Professional Diploma in CX course?

Regarding time taken to complete the course, again it is very much up to each individual learner. The course is about 40-60 hours of online learning. Once the course starts, it is open for 6 months to complete the course. We believe that if you dedicate three to four hours each week that should work fine. There will be mandatory assignments that will need to be submitted back to us and also two online Assessments (multiple choice based).

What type of Certification will I receive at the end of the course?

You will be a formal qualified CX professional. We will send you a Diploma Certificate credit-rated by Glasgow Caledonian University and The CX Academy. The course is mapped on many National Qualifications Frameworks so it is globally recognized.

We will send you a digital copy of your certificate and if you want to receive it by post that is also possible.

Support

Can I get time extensions if necessary?

Yes. We understand that you may have busy periods at work or in your personal lives and it’s normally never an issue to give time extensions. You just need to keep in touch with us and let us know your situation.

What type of support do you offer after I join your CX courses?

You will have full support from us, simply send us an email or contact us over the phone and we are always happy to answer your questions. Our support team is here to make sure your CX journey goes as smoothly as possible.

Our CX course directors will be guiding you regarding assignments and are always happy to jump on a Zoom call if needed. So, don’t worry, you won’t be “alone”.

Also, as soon as you enrol in one of our CX courses we offer regular Webinars and Masterclasses which will also give you the opportunity to ask questions and participate if you wish.

Our Graduates

Learners who have graduated from our courses represent some of the world’s biggest brands: