FAQ

Who are these courses for?

Our CX courses are suitable for a wide range of students from school-leavers right through to professionals in business and up to CEOs. Our entry-level Professional Certificate course is suitable and rewarding for everyone at any level of business. Our Professional Diploma (launching 2019) is suitable for anyone who feels a thorough knowledge of Customer Experience will help them gain an advantage in their business and career.

How are they delivered?

All our courses are delivered online through our Learning Management System. It’s easy to use and means you can study at your own pace.

What kind of exams and assessments do you have?

We understand that many of our students are professionals and are studying outside regular office hours. This is why our Professional Certificate programme offers Continuous Assessment grading. Following each module you will be assessed on your understanding and retention of knowledge and graded accordingly.

How long will it take me to complete the Professional Certificate course?

Regarding time taken to complete the course, it is very much up to each individual learner. Also, you should allow a minimum of 10-12 hours for video lectures and assessments. However, although they do not form part of your assessment, there are assignments and additional reading lists that we recommend.  We estimate that you will need to commit a further minimum of 4 – 10 hours on this material.

Should I know about Customer Experience before I apply?

No it’s not essential and in fact most of our graduates had very little knowledge of CX before they started. The fundamentals of CX are relevant to the fundamentals of all business knowledge.

How many courses do you run?

At the moment we run one course a Professional Certificate in Customer Experience which is 12+ hours of online learning. We are launching another course in 2019 a Professional Diploma in Customer Experience which will be 40+ hours of online learning.

How much does your Professional Certificate cost?

Enrolment in our Professional Certificate course costs €495.

How do I pay?

You can pay online by credit card or simply contact us and arrange for another method of payment.