Blog

A Testimonial To Be Proud Of!

This testimonial is from Jeanne Ogilvie, one of our Professional Diploma Graduates. This is by far the best course I’ve taken since my uni days. What stood out for me: The depth and the quality: the course directors have really done a wonderful job at encompassing all the different elements of Customer Experience in a […]

CX Dashboards

As we often learn on our CX courses, metrics, measurement and communicating results are key to achieving CX Excellence and leadership buy-in. If you’re thinking of implementing a CX dashboard to help you highlight key findings and insights – here are some to consider. Before you start you must understand clearly what you want to […]

New Graduate Designations

We’re absolutely delighted that today (April 1st, 2021) we are announcing a letter designation format for all Graduates of The CX Academy. CXAC (Cert) confers a designation as a Certified CX Professional at Certificate level and CXAD (Dip) confers a designation as a Certified CX Professional at Diploma level. This is a really exciting […]

CX Success Stories

Please join us on Thursday 5th November 2020 at 12pm (noon) for a 40 minute Masterclass. This webinar is all about good news. Specifically good news and success brought about by CX initiatives. We’ve got two great guests from the UK and our own Michael Killeen talking about recent success stories in their business […]

CX as a Career

Please join us on Thursday 13th August 2020 at 12pm (noon IST) for a 40 minute free Masterclass. PLEASE REGISTER HERE Are you considering moving into CX? Would you like to change your career path? Just one small step and you could move into the fastest growing discipline in the world! Join us to discuss […]

Your Career – Your Course

Please join us on Thursday July 30th 2020 at 2pm for a 40 minute free webinar to help you choose the right CX qualification for your career. You’ll learn: -How CX benefits your business -What a CX qualification does for your career -How our CX courses work -Which course is the best for you We’ll […]

CX Technology Dictionary – Augmented Reality, APIs & Apps

AUGMENTED REALITY Augmented Reality or AR is the use of technology to combine real word images, video, etc. with computer-generated information and imagery. AR is becoming more popular in recent years. While it is commonly used in gaming and more recently training and education, it is becoming increasing popular in all industries. Companies can use […]

The Power of Caring

Shared emotions have bought companies and customers closer together during the corona virus. Consumers sense of trust has been heightened and dictating which companies they deal with in the future. Genuine care for staff, customers and community strengthen deep bonds. Companies who are truly authentic and live their values matter more than ever. Those that […]

Choose The Right CX Course For You!

Please join us on Wednesday July 1st, 2020 at 2pm for a 40 minute free webinar on choosing the right CX qualification for you! You’ll learn: How CX benefits your business What a CX qualification does for your career How our CX courses work Which course is the best for you We’ll look at […]

University Credit Rated CX Education

We are delighted and proud to announce today that our Professional Diploma in Customer Experience (CX) has been credit rated by Glasgow Caledonian University (GCU). This is a significant, internationally respected and recognised educational body. GCU would be considered one of the UKs top universities and they have over […]