Testimonial Tuesday – Andrea Kay

With regards to “did I enjoy it”? Yes, absolutely, although it took significantly more time and effort from me than I had first anticipated. But that’s great, and rightly so, it shouldn’t be s...

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CX for Children

When you think of CX you think of the experience a person is having when buying a car, clothes or a new home. However, what if this person is buying a toy? Moreover what if this person is 5 and not 50...

Testimonial Tuesday – Josephine Leone

I cannot express how much I really enjoyed the course. The CX Professional Certificate course journey confirmed that I am on the right path with my career journey. In my career as a legal practitioner...

Testimonial Tuesday – Doroteya Kostadinova

The knowledge this diploma provided is invaluable in the workplace. Not only did it broaden my perspective but provided me with the holistic approach to build an effective customer experience practice...

4 Steps To Turn Problems Into Opportunities

Customers no longer accept excuses. Repeatedly, businesses blame partners, suppliers and agents when things go wrong. Instead you should own the problem and use it as an opportunity to grow the trust ...

Testimonial Tuesday – Juan Cuesta

Customer Experience is the new battleground to differentiate your business from your competitors. It is the essence that will make your customers advocate your brand, and will turn them to become your...

Testimonial Tuesday

After having researched and taken some of the online courses available for the Customer Experience field, I am confident that the CX Academy’s Diploma in Customer Experience has provided me with the...

20 Days of CX-MAS Tips – Summary

If you missed any of the tips, please find all of them below gather in this handy blog post for your convenience.   Tip 1: Focus your resources in the ‘Delight’ stage of the sales fun...

The Science Behind CX

It is true that Customer Experience at its core is about human emotions and feelings. Ultimately the goal is to make your customers happy. But as with everything, CX is a little bit more complicated t...

Customer Promise

A Customer Promise is the experience a company’s customers can expect to consistently receive when they interact with that company. Customer Promise is much more than just the physical product they ...

How to get ‘CEO buy-in’?

To achieve CX Excellence in any company you need to get CEO buy in. The CEO’s core responsibilities are immediately addressed by CX Excellence from helping to differentiate the company against compe...

Lidl – Case Study

As the third highest ranking supermarket in The CXi Customer Experience Report 2022 from The CX Company, Lidl are seeing the benefits of a strategic investment and focus on Customer Experience. At the...