UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us




Internship with a Leading Irish Insurer

FBD Job Offer cover 1

An exciting opportunity has arisen for a Customer/Employee Experience Intern to work in the Claims Dept of a leading Irish Insurer. The internship will equip you with the skills, knowledge and experience to become a valuable contributor to the success of our business while developing your own rewarding career as a CX/EX Professional. The intern […]

Continue Reading

We’re hiring! Corporate Sales Executive

Corporate Sales Executive Remote/Home Working  You must be resident in Ireland, have a work permit to work in Ireland and please include both a CV and cover letter with your application to be considered. This will be a permanent full-time position following an initial trial period.   About Us: The CX Academy is a leading […]

Continue Reading

I wasn’t really expecting anything much to blow my mind away. Just another go-through-the-motion course, I thought……..


I attended the Professional Certificate in CX with The CX Academy recently as part of my professional hours upgrading requirement. I wasn’t really expecting anything much to blow my mind away. Just another go-through-the-motion course, I thought. I was, however, pleasantly surprised by the refreshingly logical and applicable contents. It differs from most of the […]

Continue Reading

CX – What the hell is it?


What the hell is CX? The term CX (Customer Experience) is ever more visible in LinkedIn profiles, job titles and sales and marketing publications. It is becoming so ubiquitous that it’s time to get to know it if you don’t already. All companies whether b2b and b2c now know that, in an increasingly online world, […]

Continue Reading

You Get Me – The CX Academy Framework

MRI for kids Adventure Series MRI GE Healthcare

Continuing our series of personal experiences with our emotional framework, our Chairman Michael Killeen shares his story of working with GE in the USA. “I started my career at GE Medical and was involved in the launch of their first MRI scanner. I was one of the early ‘guinea pigs’ scanned to help sharpen imagery […]

Continue Reading

You Deliver on Your Promise


We asked the ‘Boss Man’ Michael Killeen to give us a personal story about one of our emotional drivers.  He chose You Deliver on Your Promise.  This is his story….. Delivering on your company promise is one of the most challenging drivers to deliver on today because consumers expectations are on a meteoric rise the […]

Continue Reading

The Power of You Know Me – 2!

Screenshot 2021 05 31 at 08.48.58

This is brilliant – what company could convince Raissa that they ‘know’ her dog? Phoenix Bark could and this is Raissa’s story! “I was browsing online for dog food for my dog. I wanted something that would provide regular deliveries and I would not need to keep reordering every month nor would I need to […]

Continue Reading