UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

.

Setting The Global Standard
For Certified Customer
Experience Qualifications

Build your career in a new and exciting sector, and through our online courses earn a globally recognised CX qualification

Setting The Global Standard
For Certified Customer Experience Qualifications

Build your career in a new and exciting sector, and through our online courses earn a globally recognised CX qualification

We work with CX industry leaders from the world’s largest and most influential brands, to ensure that our online courses deliver the skills, knowledge and industry needs that are required by CX professionals throughout the world.

Professional Diploma in Customer Experience

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Learn more about GCU

The CX Academy Masterclass Series

Technology for the CX Professional – Platforms, Pitfalls & Data

13th May, 2.00pm (Irish Time) 

This masterclass, brought to you by David Heneghan CEO of CX Index,
will discuss the different types of technologies that are used to support the delivery of Customer Experience. We’ll provide insights into the common pitfalls and how you can overcome them, also discussing the importance of balancing technology with the human touch.

David Heneghan CEO

Our Online Courses

Professional Certificate In
Customer Experience

  • 12+ hours online learning
Early Bird ends May 30, 2020
Course Price
€495
Early Bird
€420

Upcoming Courses

June 2020
Starts 11th Jun
July 2020
Starts 30th Jul
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Professional Diploma In
Customer Experience

  • 40 - 60 hours online learning
Early Bird ends May 30, 2020
Course Price
€2850
Early Bird
€2395

Upcoming Courses

June 2020
Starts 10th Jun
July 2020
Starts 29th Jul
X

Register Your Interest

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UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

.

What People Are Saying

NAT BROWN
Project Manager, TH March

“I am so pleased to have had the opportunity to complete the course, which anyone will fly through thanks to the format of short videos with engaging content and speakers making it very enjoyable. It has such a practical, hands-on approach and I would thoroughly recommend it as first steps to use when trying to focus on CX formally for the first time.  I will be using what I have learnt to transition in to a new role at the company shortly, heading up a new CX division – so I can confidently say the CX Academy has not only benefited the company in terms of enriching our knowledge but has also led to my own personal career growth. Thank you!”

 

EOIN O’NEILL
PTSB

All I can say it is a great course. The content is very in depth and informative. I had no issues understanding concepts or definitions. As someone that likes to make my own notes with assignments I found it unnecessary as the end of module key notes and learning was already at such a high level.

MARTY CARR
CEO Carr Golf

“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

 

ROBERT BOYLE
Corporate Manager, Irish Life Health

“One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”

TONY BAILEY
CEO Access HQ

“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

TIM ANDERSON
Director of North American Sales, Respond 

“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”

Helping Companies Win

  • Grow your business
  • Understand customers
  • How to retain customers and staff, reduce costs, increase sales and boost profitability

Supporting You

Whether you are an experienced executive, a business person running your own company, if you want to get a head start on your competitors or simply taking your first steps in the business world – whatever your situation or experience – we have a CX education model that will suit you.

Backed By Industry Leaders

Our Industry Advisory Council (IAC) provides expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.

Our Alumni

Learners who have graduated from our courses represent some of the world’s biggest brands:

Contact Us For Further Information

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