February Special Offer! - Professional Diploma in CX €2395 - Professional Certificate in CX €420

Industry Advisory Council
The IAC is composed of experts in Customer Experience and
online learning from leading companies such as Google, IKEA,
Virgin, Intuit QuickBooks and AXA Insurance.

Our courses have been validated by



























Advisory Council
The Global Standard of CX Education
Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.
The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.
Partnership
The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.
The Role of The Council
- Independent and experienced figures from business and academia
- Provide validation and guidance around our education and accreditation programmes
- Provide real-world input that will guide The Academy in industry-related matters and ensure our programmes match the expectations and needs of industry
- Advise The Academy on the latest industry developments
- Support the learners and graduates
- Promote the value of CX education and certification
Industry Advisory Council Members

PAUL FARRELL
Managing Director
Virgin Media Television

KINGSLEY AIKINS
CEO
The Networking Institute

JOANNE BOYLE
Head of Customer Experience

JONNY PARKES
Founder

ANTHONY QUIGLEY
Founder

TINA MCDONALD
Customer Relations Manager

JUSTIN CONRY
Head of Transformation
Three Mobile

MARTIN CANWELL
Solutions Consultant

JOHN GALLAGHER
Head of Accelerated Growth

CHIARA HENDERSON
Customer Success Leader Enterprise EMEA

ANN-MARIE O’DONNELL
Customer Strategy Director

SIOBHÁN MALLEN
Course Director

GABRIELLE DRACOPOULOS
Head of Customer Success

MELANIE FISCHER
Service and Support Director

ANDREA SAITTA
Group CX Director

CATHY SUMMERS
CEO

MICHAEL KILLEEN
Chairman

JULIAN DOUGLAS
Managing Director
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