Industry Advisory Council
The IAC is composed of experts in Customer Experience and
online learning from leading companies such as Google, IKEA,
Virgin, Intuit QuickBooks and AXA Insurance.
Our courses have been validated by
Advisory Council
The Global Standard of CX Education
Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.
The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.
Partnership
The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.
The Role of The Council
- Independent and experienced figures from business and academia
- Provide validation and guidance around our education and accreditation programmes
- Provide real-world input that will guide The Academy in industry-related matters and ensure our programmes match the expectations and needs of industry
- Advise The Academy on the latest industry developments
- Support the learners and graduates
- Promote the value of CX education and certification
Industry Advisory Council Members
PAUL FARRELL
Managing Director
Virgin Media Television
KINGSLEY AIKINS
CEO
The Networking Institute
JOANNE BOYLE
Head of Customer Experience
JONNY PARKES
Founder
ANTHONY QUIGLEY
Founder
TINA MCDONALD
Customer Relations Manager
JUSTIN CONRY
Head of Transformation
Three Mobile
MARTIN CANWELL
Solutions Consultant
JOHN GALLAGHER
Head of Accelerated Growth
CHIARA HENDERSON
Customer Success Leader Enterprise EMEA
ANN-MARIE O’DONNELL
Customer Strategy Director
SIOBHÁN MALLEN
Course Director
GABRIELLE DRACOPOULOS
Head of Customer Success
MELANIE FISCHER
Service and Support Director
ANDREA SAITTA
Group CX Director
CATHY SUMMERS
CEO
MICHAEL KILLEEN
Chairman
JULIAN DOUGLAS
Managing Director
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