Customer Experience is the new battleground to differentiate your business from your competitors. It is the essence that will make your customers advocate your brand, and will turn them to become your new sales team. The fitness industry is no different, with more fierce, rapid-changing competitors, and new trends that make exercisers consume fitness in many new and different ways, it is the right moment to concentrate your focus on the member experience, by putting it at the center of your operations. This course takes you through a learning journey that covers all the areas you need to know, to embark your organization towards Customer Experience Excellence.
– Juan Cuesta, CXAC, Digital Experience Manager, Life Fitness