The CX Framework – The CX Academy

The CX Framework

The CX Academy Framework Benchmarking Template Title Image

The CX Academy Framework Benchmarking Template

The CX Academy Framework helps organisations deliver CX Excellence. If you are trying to figure our how your company can improve the CX strategy, the template below can easily identify  where there is room for improvement.  Below you will see key behaviours associated with each of the Six Emotional Drivers. For each behaviour think about

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Why Invest in Customer Experience - Title Graphic

Why You Should Invest in Customer Experience? – 5 Benefits

  Investing in Customer Experience should seem like an obvious action to take, yet so many companies still don’t get it! The key challenges for the organisations are; wrong use of digital technologies, lack of human touch, inattentiveness to employee needs and a customers’ lower tolerance for failure. By investing in CX you will invest

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The Economics of ‘The CX Framework’

Delivering Customer Experience Excellence offers companies many benefits which in turn create greater shareholder value. By consistently focusing on ‘The CX Framework’, companies will create an emotional connection with customers, creating behaviours and relationships that deliver growth. But what economic impact will ‘The CX Framework’ have on your company? The following diagram illustrates the economics

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