“I really enjoyed the course and received a lot of very practical learnings that can be implemented in any service career and even in the day to day life when dealing with people. I look forward to start putting what I learned into practice in my daily job and will be sharing with my colleagues. …
“Just a little note and thank you: This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company. It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules. It fills a critical market niche and is the …
“The course covers all the key topics to help people new to CX and those who have had experience in Customer Experience Management but need additional knowledge. The quality of the course material was highly insightful and very comprehensive content, good examples which makes things interesting and valuable. The course was comprehensive and met my …
“Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples …
“The CX Academy’s professional certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engaging, enriching and perfectly centered around me and my needs. I learned about the fundamentals of CX as well as how to implement it at my place of …
“The Professional Diploma course is comprehensive and provides graduates of the diploma with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the …
“Yes, I really enjoyed it. The bitesize videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The unmarked assignments were also helpful as applying theory to practice is a much better way to learn skills thoroughly. I’m progressing in a different direction in …
“I found all the Professional Diploma course modules 1 to 10 totally relatable to the job I am in now and to any role I have had in the past working in a customer centric environment. The insights, skills and tools the course has given me will drive me now in my current role and …
“I truly enjoyed every single module. The modules are designed with the combination of lecturers, written explanations and key takeaways which makes it smoother to understand. Every module ends with a practical assignment that you can reflect using the material learnt along with the list of value added articles. I truly recommend this certificate for …
“This is by far the best course I’ve taken since my uni days. What stood out for me: The depth and the quality: the course directors have really done a wonderful job at encompassing all the different elements of Customer Experience in a clear, thorough and rigorous manner. It has reinforced my passion and knowledge …
