CX Benefits – The CX Academy

CX Benefits

The CX Academy Framework Benchmarking Template Title Image

The CX Academy Framework Benchmarking Template

The CX Academy Framework helps organisations deliver CX Excellence. If you are trying to figure our how your company can improve the CX strategy, the template below can easily identify  where there is room for improvement.  Below you will see key behaviours associated with each of the Six Emotional Drivers. For each behaviour think about

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Who benefits from CX investment?

  Everyone Benefits from investment in CX   [one_half]Companies that deliver CX excellence receive immediate and impactful benefits that filter throughout the whole business. Each of these benefits ultimately deliver greater commercial ROI and shareholder value. These benefits can be realised by each business department or C-suite decision maker. Below, we outline which benefits are

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