When you think of CX you think of the experience a person is having when buying a car, clothes or a new home. However, what if this person is buying a toy? Moreover what if this person is 5 and not 50? Today’s blog will shed a light on an area of Customer Experience […]
Customers no longer accept excuses. Repeatedly, businesses blame partners, suppliers and agents when things go wrong. Instead you should own the problem and use it as an opportunity to grow the trust of your customers. Opportunities are everywhere. At the start of the pandemic Time Doctor, a creator of a time-tracking application, was struggling
4 Steps To Turn Problems Into Opportunities Read More »
A Customer Promise is the experience a company’s customers can expect to consistently receive when they interact with that company. Customer Promise is much more than just the physical product they are receiving. It includes the way the transaction will work, the amount of time it will take to deliver the product, how the product
Summer – the time of relaxation, stress free holidays, drinking piña coladas in the sun and enjoying the local cuisine. Your holidays wouldn’t have been the same if the hotel you stayed at, the restaurant you enjoyed your romantic dinner at or the bus company you travelled with didn’t care about CX. In the spirit
Holiday Customer Experiences Read More »
If you do a quick google search for ‘How to improve your Customer Experience?’, the advice is geared towards digital and technology solutions. An omnichannel experience utilising AI and Chatbots is presented as a universal solution to all CX problems. However, there is a very thin line between enhancing your CX strategy with digital solutions
The Digital Part of the (Customer Experience) Business Read More »
As 2019 gets underway we can reflect on a 2018 that brought some fascinating changes in the landscape of CX worldwide. Instead of seeing improvements around the globe, we have actually seen a dip in performance. It is clear that the majority of companies are still struggling to deliver CX Excellence. Failing to meet the
Seven key CX trends for 2019 Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
