Human Touch – The CX Academy

Human Touch

Understanding & Catering to the Needs of Gen-Z Customers title image

Understanding & Catering to the Needs of Gen-Z Customers

In early 2023, Jeff Fromm wrote for Forbes, “Generation Z has surpassed Millennials as the youngest and most influential consumer demographic that has begun directing brands to reconsider their customer experience strategies in order to remain relevant.”   One of the biggest differences between all the previous generations and Gen Z is that Gen Z […]

Understanding & Catering to the Needs of Gen-Z Customers Read More »

Scroll to Top