When you think of CX you think of the experience a person is having when buying a car, clothes or a new home. However, what if this person is buying a toy? Moreover what if this person is 5 and not 50? Today’s blog will shed a light on an area of Customer Experience […]
If you missed any of the tips, please find all of them below gather in this handy blog post for your convenience. Tip 1: Focus your resources in the ‘Delight’ stage of the sales funnel. In the recent years there has been a growth in referrals by existing customers among their friends, family and
20 Days of CX-MAS Tips – Summary Read More »
As the third highest ranking supermarket in The CXi Customer Experience Report 2022 from The CX Company, Lidl are seeing the benefits of a strategic investment and focus on Customer Experience. At the heart of their strategy is their vision “To make live better by providing quality food at market leading value, ensuring customer satisfaction
As 2019 gets underway we can reflect on a 2018 that brought some fascinating changes in the landscape of CX worldwide. Instead of seeing improvements around the globe, we have actually seen a dip in performance. It is clear that the majority of companies are still struggling to deliver CX Excellence. Failing to meet the
Seven key CX trends for 2019 Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
