“I found all the Professional Diploma course modules 1 to 10 totally relatable to the job I am in now and to any role I have had in the past working in a customer centric environment. The insights, skills and tools the course has given me will drive me now in my current role and […]
Testimonial Tuesday – John Jones Read More »
In the CX Academy, we define the power of persuasion as the ability to influence a person’s beliefs and actions. When you are leading the CX Agenda in your company, it is important to understand that nobody can do this alone. Your role as the CX Director / Leader is to get everyone in
The Power of Persuasion Read More »
“I truly enjoyed every single module. The modules are designed with the combination of lecturers, written explanations and key takeaways which makes it smoother to understand. Every module ends with a practical assignment that you can reflect using the material learnt along with the list of value added articles. I truly recommend this certificate for
Testimonial Tuesday – Lujain AlZibdeh Read More »
“This is by far the best course I’ve taken since my uni days. What stood out for me: The depth and the quality: the course directors have really done a wonderful job at encompassing all the different elements of Customer Experience in a clear, thorough and rigorous manner. It has reinforced my passion and knowledge
Testimonial Tuesday – Jeanne Ogilvie Read More »
Earning €70k a year, getting praised for company success, and reading through the positive reviews and customer feedback all day long sounds great. But being a CX Director is not this easy – if it were everyone would be doing it. To truly be a good CX Director, you not only have the knowledge,
Do You Have What It Takes To Be a CX Director? Read More »
“Customer Experience is indeed my passion so I was extremely delighted, through my research, to find the CX Academy. I thoroughly enjoyed this course, more than any I have ever done, which is why I was so anxious and motivated to complete it. I was blown away by the structure of it, the contents and
Testimonial Tuesday – Lee-Ann Harper Read More »
“I was just hired as the first ever Director of Customer Service for the Government of the Virgin Islands. This course has provided me with information that is helping me develop the overall Customer Experience Programme for my organisation. I’ve worked in Customer Service for some years but without formal training and thought it necessary
Testimonial Tuesday – Kedimone Rubaine Read More »
If you’ve ever needed a lawyer you know how stressful it can be going through any legal action. On the other hand, if you’re a lawyer you understand how important the loyalty of your clients is for your firm. More than likely, the way you get your clients now isn’t through mass marketing but
CX for Legal & Accountancy Firms Read More »
“The Professional Diploma in CX is much more than a training course. This experience has enriched the way I approach business and personal life. It brings the latest academic research, principles and best practices within Customer Experience management to life. The course has given me the knowledge, tools, confidence and enthusiasm to implement a CX
Testimonial Tuesday – Dan Quest Read More »
“Last year I started discussions with our CEO about CX and a year later we are at the point where we have a senior consultant to help us with the whole CX implementation. The form how The CX Academy delivers the information throughout the course is well structured. Everything is made the way it’s easy
Testimonial Tuesday – Peter Mokrý Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
