“This is by far the best course I’ve taken since my uni days. What stood out for me:
The depth and the quality: the course directors have really done a wonderful job at encompassing all the different elements of Customer Experience in a clear, thorough and rigorous manner. It has reinforced my passion and knowledge in this field, and has given me new tools and methods to approach Customer Experience. Be it in its planning, strategy and implementation.
Hands on, practical application: this course isn’t just about learning, it about using your knowledge and using it, then and there. The assignments at the end of each module, really made me think long and hard about the commons challenges and opportunities in the CX field. Applying the theory to real case scenarios was invaluable. This was my favourite part.
The format: the short videos made it so much easier for me to retain all the information. There is A LOT to take in, but the bite size videos makes it all manageable. The summary notes were also a great help.
The service: the customer service was absolutely brilliant – any question was answered within 24 hours (and I live in Sydney!). I could really feel that there was time and effort put into each and every answer I received. Although it was all done online, I could feel the warmth and genuine care from the whole support Team as well as the course Directors.
All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career.
It didn’t feel like a course as much as an exhilarating, intelligent and inspiring experience. I’m actually really sad it’s over!”
– Jeanne Ogilvie (CXAD), Service Designer – Customer Strategy & Applied Design, Deloitte Digital