The CX Academy
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New insights, career advice, testimonials and announcements.
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Team Training: Open Day
Join us at our upcoming Team Training Virtual Open Day. This is a free session for anyone interested in upskilling their Team or a group in 2023! We will talk you through our three training cou...
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Employee Experience (EX) – The Ultimate Guide
You’re the CEO. Can you run your business alone? Can you serve your clients as well as Mary in the customer service team that has been working with your company for the past three years? Can ...
Testimonial Tuesday – Katie Tagg
I really enjoyed this course. I have always had a passion for Customer Experience and it’s why I am in the role that I am in today. I think that the frameworks that have been developed really ce...
Customer Experience Courses – Study Buddy Offer!
For the month of March, we are extending our STUDY BUDDY OFFER! How does it work? Grab your friend, colleague or partner and enrol together! Each of you will get a massive discount on a cours...
Testimonial Tuesday – Andrea Kay
With regards to “did I enjoy it”? Yes, absolutely, although it took significantly more time and effort from me than I had first anticipated. But that’s great, and rightly so, it shouldn’t be s...
CX for Children
When you think of CX you think of the experience a person is having when buying a car, clothes or a new home. However, what if this person is buying a toy? Moreover what if this person is 5 and not 50...
Testimonial Tuesday – Josephine Leone
I cannot express how much I really enjoyed the course. The CX Professional Certificate course journey confirmed that I am on the right path with my career journey. In my career as a legal practitioner...
Testimonial Tuesday – Doroteya Kostadinova
The knowledge this diploma provided is invaluable in the workplace. Not only did it broaden my perspective but provided me with the holistic approach to build an effective customer experience practice...
4 Steps To Turn Problems Into Opportunities
Customers no longer accept excuses. Repeatedly, businesses blame partners, suppliers and agents when things go wrong. Instead you should own the problem and use it as an opportunity to grow the trust ...
Testimonial Tuesday – Juan Cuesta
Customer Experience is the new battleground to differentiate your business from your competitors. It is the essence that will make your customers advocate your brand, and will turn them to become your...
Testimonial Tuesday
After having researched and taken some of the online courses available for the Customer Experience field, I am confident that the CX Academy’s Diploma in Customer Experience has provided me with the...
20 Days of CX-MAS Tips – Summary
If you missed any of the tips, please find all of them below gather in this handy blog post for your convenience. Tip 1: Focus your resources in the ‘Delight’ stage of the sales fun...
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