The CX Academy
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New insights, career advice, testimonials and announcements.
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Testimonial Tuesday – Vladimir Joksić
“The course covers all the key topics to help people new to CX and those who have had experience in Customer Experience Management but need additional knowledge. The quality of the course materi...
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Testimonial Tuesday – Tej Panesar
“Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was r...
Testimonial Tuesday – Helen Lejeune
“The CX Academy’s professional certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engagin...
Testimonial Tuesday – Declan Buckley
“The Professional Diploma course is comprehensive and provides graduates of the diploma with the framework, techniques, tools and templates to build and support world class CX programmes, no mat...
AI and CX – Watch Out!
Artificial Intelligence (AI) could be your organisation’s worst nightmare. As everyone praises its benefits (We did too: 5 Ways AI Will Change Customer Experience Forever) some businesses are d...
Testimonial Tuesday – Beth Daley
“Yes, I really enjoyed it. The bitesize videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The unmarked assignments were also hel...
Testimonial Tuesday – John Jones
“I found all the Professional Diploma course modules 1 to 10 totally relatable to the job I am in now and to any role I have had in the past working in a customer centric environment. The insigh...
The Power of Persuasion
In the CX Academy, we define the power of persuasion as the ability to influence a person’s beliefs and actions. When you are leading the CX Agenda in your company, it is important to understand tha...
Testimonial Tuesday – Lujain AlZibdeh
“I truly enjoyed every single module. The modules are designed with the combination of lecturers, written explanations and key takeaways which makes it smoother to understand. Every module ends ...
Testimonial Tuesday – Jeanne Ogilvie
“This is by far the best course I’ve taken since my uni days. What stood out for me: The depth and the quality: the course directors have really done a wonderful job at encompassing all the di...
Do You Have What It Takes To Be a CX Director?
Earning €70k a year, getting praised for company success, and reading through the positive reviews and customer feedback all day long sounds great. But being a CX Director is not this easy – i...
Testimonial Tuesday – Lee-Ann Harper
“Customer Experience is indeed my passion so I was extremely delighted, through my research, to find the CX Academy. I thoroughly enjoyed this course, more than any I have ever done, which is wh...
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