Make CX your Unique Selling Point – Differentiation & ‘Sameness’

What’s your Unique Selling Point? Do you have a truly unique product or service? Maybe you created a service that everybody wanted but it didn’t exist? (And nobody has duplicated it yet) Or maybe ...

Read More
Internship with a Leading Irish Insurer

An exciting opportunity has arisen for a Customer/Employee Experience Intern to work in the Claims Dept of a leading Irish Insurer. The internship will equip you with the skills, knowledge and experie...

CS is different to CX – How is UI different to UX?

We know that while there are similarities, CS and CX are not the same. Ideally, the difference between them would be black and white. Unfortunately we don’t live in a perfect world. Customer Service...

Your Company Is Compared to Everyone

It is a common school of thought that while carrying out competitive benchmarking, you should compare your company to your direct competitors. The tricky part is that while you can choose to compare y...

We’re hiring! Corporate Sales Executive

Corporate Sales Executive Remote/Home Working  You must be resident in Ireland, have a work permit to work in Ireland and please include both a CV and cover letter with your application to be conside...

I wasn’t really expecting anything much to blow my mind away. Just another go-through-the-motion course, I thought……..

I attended the Professional Certificate in CX with The CX Academy recently as part of my professional hours upgrading requirement. I wasn’t really expecting anything much to blow my mind away. Just ...

CX – What the hell is it?

What the hell is CX? The term CX (Customer Experience) is ever more visible in LinkedIn profiles, job titles and sales and marketing publications. It is becoming so ubiquitous that it’s time to get ...

You Get Me – The CX Academy Framework

Continuing our series of personal experiences with our emotional framework, our Chairman Michael Killeen shares his story of working with GE in the USA. “I started my career at GE Medical and wa...

You Deliver on Your Promise

We asked the ‘Boss Man’ Michael Killeen to give us a personal story about one of our emotional drivers.  He chose You Deliver on Your Promise.  This is his story….. Delivering on y...

The Power of You Know Me – 2!

This is brilliant – what company could convince Raissa that they ‘know’ her dog? Phoenix Bark could and this is Raissa’s story! “I was browsing online for dog food for my...

The Power of ‘You Know Me’

At a meeting recently we thought it would be a great idea to ask colleagues to tell us a story from a recent experience and in their own words that really reflects one of the emotional drivers in our ...

A Testimonial To Be Proud Of!

This testimonial is from Jeanne Ogilvie, one of our Professional Diploma Graduates. This is by far the best course I’ve taken since my uni days. What stood out for me: The depth and the quality: the...