“I wanted to thank you for providing such a fantastic course in CX. The course is extremely well structured and the delivery of the content is provided in such an easy and effective manner that it is impossible not to retain all the knowledge accrued at the end of each module. The fact that you […]
Testimonial Tuesday – Rebeca Jones née Sanchez Read More »
“Super excited to be a part of journey to take up the Diploma in Customer Experience from The CX Academy. The entire learning experience is well paced, with audio videos to explain & train us on the concepts & evolving trends on CX & EX. The assignments are involving, make you think & speak to
Testimonial Tuesday – Hrushikesh Kulkarni Read More »
Artificial Intelligence (AI) has recently been a hot topic on social media platforms. The enthusiasm of some is shielding it from the criticism of others. Some fear that robots will take over our world and dominate us in all aspects of our lives. Others claim that this is the first step to a future with
5 Ways AI Will Change Customer Experience Forever Read More »
“This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly have a huge role to play with customer experience. Working in change management, particularly within cultural change, there is a direct link
Testimonial Tuesday – Holly Keeling Read More »
“I have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fun to complete! Being able to complete the course at my own pace was great and I didn’t feel overloaded with work. I feel like I
Testimonial Tuesday – Lucy Mugford Read More »
Whether it was a premonition or a hunch, B.Joseph Pine II knew he was onto something when he wrote ‘Welcome to the Experience Economy’ with James H Gilmore back in 1998. In their article, they explore the idea of ‘staging experiences’ and argue that this is where the ‘competitive battleground’ lies. Twenty-five years later
The Experience Economy Read More »
“I really enjoyed my time undergoing the learning courses for my professional certification. Content was clear, organized, connected and satisfactory. The knowledge gained from the instructors empowered me to look at Customer Experience from a wider perspective and highlighted new aspects for the CX space to be considered. I am sure, I will be taking
Testimonial Tuesday – Antoine Corban Read More »
“It was a fantastic course to broaden my knowledge of customer experience. This course provides hands-on activities and examples while showing you some of the best frameworks and resources used in CX. It was exactly what I needed at that time in my career. I feel confident and excited to apply the learnings gained in
Testimonial Tuesday – Eleftheria Kefala Paraschou Read More »
Every month we have a Masterclass where we deep dive into a topical issue. Our most recent masterclass was dedicated to Women in CX: Empowering female employees to deliver CX Excellence. We were joined by Gemma Rabbini – a qualified Communications and Confidence coach who is passionate about working with women. Several years ago,
Is networking for women a lost cause? Read More »
“I had such a great experience with this professional diploma in CX. The course was well structured, and besides providing relevant content to my career and current job, it was inspiring and fun to follow. It gave me great tools to work with and put into practice all the knowledge acquired. Thanks to everyone at
Testimonial Tuesday – Marineuza Da Silva Dias Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
