Customer Experience (CX) focuses on how your customers feel about every interaction they have with your business. As a CEO, if you still believe that all you need is a great product and a good price, then your customers will leave you… Why? Because they may just feel like it! We are living […]
CX for CEOs – If you want your CEO’s attention – Talk Profits! Read More »
“Thank you so much for everything you have shown me through my journey with the Academy. I loved the course so much and I also recommend it to my colleagues. The Diploma improved my knowledge and touched an area I had not reached yet and also I gained a lot of new methods and strategies
Testimonial Tuesday – Yousef Alfaifi Read More »
“I really enjoyed the programme. It gave me a deeper understanding of the CX and structured my knowledge. I liked the fact that the trainers always worked with the real examples, which helped me memorize CX concepts. I am looking forward to continuing my education with the CX Diploma course.” – Ewelina Marszowska (CXAC),
Testimonial Tuesday – Ewelina Marszowska Read More »
“I am really delighted and glad I finished! It has taken some time because I would do the learning in periods I also have the time to do something with the content. As a freelancer in CX, I first need to inspire companies from where it is my intention to assist these companies in their
Testimonial Tuesday – Sonja Van Dorslaer Read More »
“I am a CX professional, and whilst a lot of the information was not brand new to me; it was certainly fantastic to put it all together and cement my knowledge. I really enjoyed that there were practical take-aways which we can apply to our own businesses and careers. The knowledge was easy to consume
Testimonial Tuesday – Francesca Grima Read More »
Customer Experience has become the fastest-growing business discipline in the world. As a result, 95% of leading organisations cite CX job roles as crucial to achieving business growth. Business owners are becoming more aware of the necessity for CX Professionals in their companies, so job opportunities keep increasing. So if you are working in
Need a career upgrade? Why not Customer Experience? Read More »
“When I started my journey with the CX Academy, it felt like a lot with 2 young kids and a hectic job, I felt like I was biting off more than I could chew. However, my passion for CX and desire to learn as much as I could about CX drove me to bite anyway.
Testimonial Tuesday – Tafadzwa Mudekunye Read More »
“I am so so pleased to have had the opportunity to complete this course, it was so engaging and informative. This course is not just tailored to people wanting to understand their customers more but how everyone plays a key role in the customer journey. I have no doubt that I will be using each
Testimonial Tuesday – Niamh Beggs Read More »
The world is changing. Customers care more about the experiences you provide them and more about what your business does for the planet. If your target audience is younger, you should be especially concerned. This is why we have gathered a list of 3 companies that get the experience and the planet part great
Top 3 Brands with Great CX Helping the World! Read More »
“Dear CX Academy, as a returning student, having earlier completed the CX Certificate, I am once again the end of an amazing journey with you guys. I have thoroughly enjoyed my time as a student, and I must thank you for the genuine interest and support I have experienced throughout the last year. The Diploma
Testimonial Tuesday – Joanna Carr Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
