Please join us on Wednesday July 1st, 2020 at 2pm for a 40 minute free webinar on choosing the right CX qualification for you! You’ll learn: How CX benefits your business What a CX qualification does for your career How our CX courses work Which course is the best for you We’ll look at […]
Choose The Right CX Course For You! Read More »
We are delighted and proud to announce today that our Professional Diploma in Customer Experience (CX) has been credit rated by Glasgow Caledonian University (GCU). This is a significant, internationally respected and recognised educational body. GCU would be considered one of the UKs top universities and they have over
University Credit Rated CX Education Read More »
We’re delighted to invite you to join us on Monday 24th June at 10am (BST) for a webinar in this fast-growing sector. Our guest speaker will be Michael Killeen, Managing Director of The CX Company and a global and passionate voice for CX over many years. Please register here:
CUSTOMER EXPERIENCE WEBINAR 24TH OF JUNE Read More »
We’re delighted to invite you to join us on Thursday 16th May at 10am (BST) for a webinar in this fast growing sector. Our guest speaker will be Michael Killeen, Managing Director of The CX Company and a global and passionate voice for CX over many years. Please register here: https://zoom.us/webinar/register/WN_PNkhm12bTsWElQmWua8pDg Michael will talk
Customer Experience Webinar 16th of May Read More »
Below is an excerpt taken from Module 4 of the Professional Certificate in Customer Experience. This module includes all the below and a huge amount of detailed information on how your business can create and utilise your customer journey. What is a Customer Journey? A Customer Journey is defined as every interaction across every touch-point
Steps to Successful Customer Journey Mapping Read More »
‘Customer Experience what how and why now’ – Don Peppers When it comes to customer experience, Don Peppers is one of the world’s most respected authorities. Over the last twenty years he and co-author Martha Rogers have written a series of best-selling bo oks on the subject. They have collectively sold over a million copies
Book Review – Customer Experience what how and why now Read More »
Does Artificial Intelligence have a role in CX? Let’s talk about change. Not many people are comfortable with change. We have our routines, our regular customers, trusted suppliers and, yes, we have our competitors too but we know who they are, where they work from and we like it that way. But the change
Does Artificial Intelligence have a role in CX? Read More »
Everyone Benefits from investment in CX [one_half]Companies that deliver CX excellence receive immediate and impactful benefits that filter throughout the whole business. Each of these benefits ultimately deliver greater commercial ROI and shareholder value. These benefits can be realised by each business department or C-suite decision maker. Below, we outline which benefits are
Who benefits from CX investment? Read More »
Delivering Customer Experience Excellence offers companies many benefits which in turn create greater shareholder value. By consistently focusing on ‘The CX Framework’, companies will create an emotional connection with customers, creating behaviours and relationships that deliver growth. But what economic impact will ‘The CX Framework’ have on your company? The following diagram illustrates the economics
The Economics of ‘The CX Framework’ Read More »
As 2019 gets underway we can reflect on a 2018 that brought some fascinating changes in the landscape of CX worldwide. Instead of seeing improvements around the globe, we have actually seen a dip in performance. It is clear that the majority of companies are still struggling to deliver CX Excellence. Failing to meet the
Seven key CX trends for 2019 Read More »
