As the working landscape is changing further, with new technologies like AI booming and post-pandemic learnings becoming the new foundation of what’s possible, as an employer, manager, team lead or HR you need to familiarise yourself with 2024 EX Trends – that today’s employees are looking for. In 2023, according to Gallup, only 33% […]
Employee Experience (EX) – 2024 Trends Read More »
2024 is here. It’s a new year and a new chance to make your business better than it was last year. The question that is probably roaming around your head now is ‘How?’ Well, along with 44 world-renowned CX experts, we have created the third volume of our CX Symposium E-Book. To help you
2024 CX Predictions Read More »
Having a passion for customers and customer experience is the secret sauce in all successful CX strategies. Passion is the key driver to achieve goals and more importantly, it is what keeps us going when we encounter barriers or difficulties. As Palit states in his article, “Passion is the fuel that propels us forward on
In the CX Academy, we define the power of persuasion as the ability to influence a person’s beliefs and actions. When you are leading the CX Agenda in your company, it is important to understand that nobody can do this alone. Your role as the CX Director / Leader is to get everyone in
The Power of Persuasion Read More »
Customer Experience has become the fastest-growing business discipline in the world. As a result, 95% of leading organisations cite CX job roles as crucial to achieving business growth. Business owners are becoming more aware of the necessity for CX Professionals in their companies, so job opportunities keep increasing. So if you are working in
Need a career upgrade? Why not Customer Experience? Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
