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With regards to the course; It was great .The course provided great fundamental guidance, a solid framework and plenty of tools and techniques on how to shift and strengthen organisational focus towards customer experience. The material was well presented and the course, well structured. I have gained some really invaluable skills I have be able to apply straight away and will continue to use in future. Overall a fantastic and worthy investment.

If you were looking for a professional training that covers updated and recent Customer Experience studies, theories and principles, this diploma will exceed your expectations. The flexibility to complete the modules, the relevance of the assignments, and the provided tools that I promise you; you will utilize during your daily work activities; is just a wonderful package in which you will gain confidence in your learning and performance. With each module, I have cleared the knowledge noise, updated my perspective and got motivated to innovate. Definitely one of the top diplomas that I will recommend.

This course really helped me to have a better understanding of how I should see things. For sure it will help me in my career as from the beginning of the year together with the CEO of the company I work for , we decided to start the ‘CX journey’ in our company. All the information I received was very useful and we have already started to apply some of the things I’ve learned. I searched a lot from the beginning of the year for training/courses that should help me, but the CX Academy one was the most complete, and ‘user friendly’ at the same time. The information came in a very simple and understandable way. I am very glad that I made this choice and I strongly recommend CX Academy to all persons that are looking for learning tools.

What an incredible diploma course. Very informative and practical and I could apply learnings to my day job from the get go. The case studies are brilliant examples and very interesting. I work full time in a CX position and it was very easy to fit the learning into my schedule. I looked forward to what each new module offered. Highly recommend.

I have loved doing the course, and have found it so interesting. I am already applying the principles to my current role, and planning out how I can improve the customer experiences we offer, using all the tools you have provided. The way the course is presented is excellent, and the support provided has been great. I highly recommend it! I have loved doing the course, and have found it so interesting. I am already applying the principles to my current role, and planning out how I can improve the customer experiences we offer, using all the tools you have provided. The way the course is presented is excellent, and the support provided has been great. I highly recommend it!

I must say the course has been an “eye opener”. Before the course, I felt like CX was kind of the new “digital” : something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an always more digital world in which technology tends to forget that our customers are … humans! a Courses were really good, written summaries / documentation but also articles where very useful.

I enjoyed a great learning experience at the CX Academy that reinforced, strengthened and enhanced my CX knowledge in a very structured, systematic and helpful manner. The Academy team was very supporting and caring as you would expect from CX professionals. It’s a clear recommendation for those who want to bring CX to life in their companies or departments.

The CX Academy Professional Diploma has hugely benefitted the work I am doing in my current role at Seasalt, as CX Manager. The strategy, framework and approach feeds directly into ways of working within business to lead forward as a customer centric business. The course was very easy to digest with relevant real-life assignments to apply learnings to, elevating all learnings to current projects and initiatives. I greatly recommend for any CX professional looking to advance their position and impact within any company or business.

Overall the course was refreshing to me, it provided a sense of structure that I personally needed since I am about to embark on a new role that revolves around CX. I recently graduated from a Masters degree in digital marketing and I was familiar with many of the concepts presented. I found the last module to be extremely beneficial, it was the most exciting for me. I was also really interested in learning about CX measurements and I would love to enroll in any master class that focuses on the measurement tools, would have loved to see more examples too. It would have been great if there was a module specifically dedicated for CX in digital products.

A paradigm-shifting course! This is a must-have if your work is even remotely connected to сustomer management. Contains lots of lectures, online webinars, materials, exercises and further readings on the topic. The CX Excellence Certificate is totally worth the investment!

I was afraid, because may English is not perfect. But I had no problems with understanding so I am sure that this course is perfect for foreigners. Me an my colleagues are very happy to take part in the course. I am Voice of Customer Expert in insurance company in Poland. This is international company but we in Poland are the first who implement CX in everyday business.

As a new CX Director, this course has given me a blueprint for how to do my role successfully and I’ll be following it to the letter. The varied and easy to follow videos were complemented by extra resources and assessments which embedded my knowledge. I can’t recommend this course enough.

I really enjoy the content of this CX course. It as a good balance between theory, literature and business cases. I feel I receive good insights to improve our existing CX program.

I highly recommended this course for anyone and those who are customer-facing in particular. The course content is easy to follow and reinforces the same wording and theme throughout, so it becomes the new way of thinking and working for everyone in the organisation.