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I must say the course has been an ‘eye opener’. Before the course, I felt like CX was kind of the new ‘digital’ – something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an increasingly digital world in which technology tends to forget that our customers are … humans! The modules were really good, with written summaries and documentation but also the articles were very useful.

I really enjoyed going through the programme for the CX diploma in my evening hours. I learned a great deal about many different CX disciplines and liked the balance between theory and practise.There are plenty of examples provided from other organisations throughout and doing the assignments helped me to test and apply any learnings in practise. Looking back, it’s a great investment for any CX practitioner and to leave with a wide-range of tools is something I will benefit from for many years to come.

This is by far the best course I’ve taken since my university days. The depth, the quality, the hands on practical application, the format and the service were all absolutely brilliant. All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career. It didn’t feel like a course as much as an exhilarating, intelligent and inspiring experience. I’m actually really sad it’s over!

I experienced firsthand how the needs of customers change and how important emotional factors are when dealing with customers and people in general. The CX Academy’s Diploma course addressed every question and concern I had in this changing world in delivering excellent customer service and ultimately the overall customer experience. The course was well planned and I could complete it within 8 months between my busy schedule at work. I am very proud to be a qualified CX Professional and The CX Academy made it possible. I can grow in my position and more importantly lead by example when dealing with customers on all levels. CX is contagious and I can see a difference in the way my staff deals with customers. Their focus has changed from service which was more function to the experience which is all about emotions. My next step is to use all the tools and knowledge gained in this course to get buy-in from the executive level to grow CX in Fluidra South Africa and hopefully Fluidra Global.

This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company.
It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules.
It fills a critical market niche and is the first course of its kind I’ve encountered where you also have the Customer Journey as an integrated part of this.

I have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fun to complete! Being able to complete the course at my own pace was great and I didn’t feel overloaded with work. I feel like I have really enhanced my knowledge of CX and have been able to apply this knowledge within my company throughout my CX Academy journey. I am looking forward to continuing to apply the practices I have learned and ensure CX is a top priority!

Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples were really interesting and brought the whole CX Framework to life. Would recommend this course to anyone interested in pursuing a career in Customer Experience!

This was definitely a good investment. The Professional Diploma course is comprehensive and provides graduates with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life.

I found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.

I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.

This certification has been great, I really enjoyed it. I’ve worked in CX for a number of years now but this has helped put structure and consistency behind our thinking and plans.

I’ve really enjoyed this course, and I have been applying the learning whilst working with businesses to ensure CX is a top priority. The course has definitely caused a mindset shift for me, and I know it will be super helpful as I continue my journey as a Solution Engineer.

One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!

From start to finish, I really enjoyed completing my Professional Certificate in CX. It’s a great course, running through key best practices, as well as being packed full of hints and tips along the way! Putting the customer front and centre of everything you do is essential to running a successful business, and this course helped no end!

This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly have a huge role to play with customer experience. Working in change management, particularly within cultural change, there is a direct link with customer experience excellence and I cannot wait to apply what I have learnt to our change practice. Multiple members of our team across different workstreams are completing the certificate so that there is a voice for the customer in every workstream. This will undoubtedly change the way we work and the way we think about our customers and their experience. Chantal, Raissa and Megan have been wonderful to deal with and I look forward to working with them in the future on how to embed Customer Experience Excellence throughout our team and processes.

Undergoing the Professional Certificate CX allowed me to learn on how to plan and implement a CX strategy and assimilate concepts that will guide me to deliver CX Excellence.