I must say the course has been an “eye opener”. Before the course, I felt like CX was kind of the new “digital” : something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an always more digital world in which technology tends to forget that our customers are … humans! a Courses were really good, written summaries / documentation but also articles where very useful.
