I have loved doing the course, and have found it so interesting. I am already applying the principles to my current role, and planning out how I can improve the customer experiences we offer, using all the tools you have provided. The way the course is presented is excellent, and the support provided has been great. I highly recommend it! I have loved doing the course, and have found it so interesting. I am already applying the principles to my current role, and planning out how I can improve the customer experiences we offer, using all the tools you have provided. The way the course is presented is excellent, and the support provided has been great. I highly recommend it!