Testimonial Tuesday

“I have been working in a customer care role for the majority of my career. Companies ranged from Telkom (communications), Clover (Food industry), and in my current position as Customer Care Manager for Fluidra South Africa. (Fluidra, a Spanish multinational listed group, is a leading global company dedicated to the pool and wellness sector.) I […]

“Not knowing much about CX going into this course, I was completely blown away. The modules are easy to follow, short, and super engaging. The content is so relevant and can really help position your business for success. The course content is professional and the videos are really well laid out. I really enjoyed this

I enjoyed the course, learned a lot from it in a short time and was immediately able to put its learnings into practice. The content is light and well-organised and practical examples, hands-on assignments, external studies, insights and articles add legitimacy to the concepts. Instructions around the course were clear and proactive and support staff

I have really enjoyed the course, very relevant to what I do within my role and provides an excellent framework that I hope to be able to adopt within my organisation. It has provided me with the insight, skills & tools I need that will complete my passion for customers and allow we to consistently

I have really enjoyed this course and I am delighted that I took part. I loved how this course was self- paced as I could complete the modules when it suited me and when I had the time. Each module was clear and to the point which made it easy to take in the information.

I am delighted to have been awarded a Distinction in the Professional Diploma in Customer Experience awarded by the The CX Academy. I can’t recommend this Diploma enough. With extremely engaging online coursework, the case study examples given were really interesting Tornado Cash App and brought the whole CX Framework to life! It was a

I really enjoyed this course. I have always had a passion for Customer Experience and it’s why I am in the role that I am in today. I think that the frameworks that have been developed really cement the ideas of CX and actually give companies a path to follow in order to achieve CX

With regards to “did I enjoy it”? Yes, absolutely, although it took significantly more time and effort from me than I had first anticipated. But that’s great, and rightly so, it shouldn’t be simple. I specifically asked my boss for a course that would test me and add real value rather than a two day

I cannot express how much I really enjoyed the course. The CX Professional Certificate course journey confirmed that I am on the right path with my career journey. In my career as a legal practitioner I have always just naturally used my problem solving skills to help people, but I knew when I joined PEXA

The knowledge this diploma provided is invaluable in the workplace. Not only did it broaden my perspective but provided me with the holistic approach to build an effective customer experience practice. What impressed me with the CX professional diploma was the practical value and the one-to-one support. I would encourage considering this certificate to anyone