Testimonial Tuesday

“Customer Experience is indeed my passion so I was extremely delighted, through my research, to find the CX Academy. I thoroughly enjoyed this course, more than any I have ever done, which is why I was so anxious and motivated to complete it. I was blown away by the structure of it, the contents and […]

“I was just hired as the first ever Director of Customer Service for the Government of the Virgin Islands. This course has provided me with information that is helping me develop the overall Customer Experience Programme for my organisation. I’ve worked in Customer Service for some years but without formal training and thought it necessary

“The Professional Diploma in CX is much more than a training course. This experience has enriched the way I approach business and personal life. It brings the latest academic research, principles and best practices within Customer Experience management to life. The course has given me the knowledge, tools, confidence and enthusiasm to implement a CX

“Last year I started discussions with our CEO about CX and a year later we are at the point where we have a senior consultant to help us with the whole CX implementation. The form how The CX Academy delivers the information throughout the course is well structured. Everything is made the way it’s easy

“Thank you so much for everything you have shown me through my journey with the Academy. I loved the course so much and I also recommend it to my colleagues. The Diploma improved my knowledge and touched an area I had not reached yet and also I gained a lot of new methods and strategies

“I really enjoyed the programme. It gave me a deeper understanding of the CX and structured my knowledge. I liked the fact that the trainers always worked with the real examples, which helped me memorize CX concepts. I am looking forward to continuing my education with the CX Diploma course.”   – Ewelina Marszowska (CXAC),

“I am really delighted and glad I finished! It has taken some time because I would do the learning in periods I also have the time to do something with the content. As a freelancer in CX, I first need to inspire companies from where it is my intention to assist these companies in their

“I am a CX professional, and whilst a lot of the information was not brand new to me; it was certainly fantastic to put it all together and cement my knowledge. I really enjoyed that there were practical take-aways which we can apply to our own businesses and careers. The knowledge was easy to consume

“When I started my journey with the CX Academy, it felt like a lot with 2 young kids and a hectic job, I felt like I was biting off more than I could chew. However, my passion for CX and desire to learn as much as I could about CX drove me to bite anyway.

“I am so so pleased to have had the opportunity to complete this course, it was so engaging and informative. This course is not just tailored to people wanting to understand their customers more but how everyone plays a key role in the customer journey. I have no doubt that I will be using each