If you are a CEO, Manager, Supervisor, Team Leader you should ask yourself are you just a manager, or are you a leader? This question is important because as Horst Schulze said, ‘Managers push: Leaders Inspire’! What is Leadership? Kevin Kruse explains, “Leadership is a process of social influence, which maximises the […]
How To Be a Good CX Leader? Read More »
“I appreciate the professional easy way of the course and the modules presentations. Felt like I was part of the academy team while watching the videos. Straight to the point knowledge and ways of applying it that I already became an advocate to the CX Academy, and I believe companies should be ranked based on
Testimonial Tuesday – Salah Nasr Read More »
“I really enjoyed the course, and the self-paced learning fits perfectly when you are working a full time job and managing your family on the side. The people behind the CX Academy are very friendly and helpful, they reply to emails fast and have no problems setting up a call if you need guidance along
Testimonial Tuesday – Heidi Suul Næss Read More »
What is a Customer Journey & Customer Journey Mapping? We define Customer Journey as every interaction across every touch-point that a customer has with a company. Every one of those interactions contributes to the overall Customer Experience. At a high level a customer’s journey starts when they first show interest in doing business with
Customer Journey – The What, The Why & A Free Customer Journey Mapping Guide Read More »
“I have been working in a customer care role for the majority of my career. Companies ranged from Telkom (communications), Clover (Food industry), and in my current position as Customer Care Manager for Fluidra South Africa. (Fluidra, a Spanish multinational listed group, is a leading global company dedicated to the pool and wellness sector.) I
Testimonial Tuesday – Werner Jacobs Read More »
“Not knowing much about CX going into this course, I was completely blown away. The modules are easy to follow, short, and super engaging. The content is so relevant and can really help position your business for success. The course content is professional and the videos are really well laid out. I really enjoyed this
Testimonial Tuesday – Jamie Windell Read More »
The reason you have customers is because they have a need to fulfil and your product or service seems to have just the right solution for them. Lucky you! Unfortunately, this is where the real job only begins. It’s great that you have customers but they won’t stay with your business too long if
Customer Needs: The What, The Why & The How Read More »
I enjoyed the course, learned a lot from it in a short time and was immediately able to put its learnings into practice. The content is light and well-organised and practical examples, hands-on assignments, external studies, insights and articles add legitimacy to the concepts. Instructions around the course were clear and proactive and support staff
Testimonial Tuesday – Sébastien Baranyai Read More »
I have really enjoyed the course, very relevant to what I do within my role and provides an excellent framework that I hope to be able to adopt within my organisation. It has provided me with the insight, skills & tools I need that will complete my passion for customers and allow we to consistently
Testimonial Tuesday – Philip Cunningham Read More »
“A human being is a social animal. So, if you create some short moment of happiness for people, you get deep satisfaction.” – Dalai Lama Unless you are extremely unusual and have no contact with anyone, you will need to be able to build and maintain strong relationships, both in your personal and work
Psychology of Employee Relationships Read More »
