Scream at them, throw the phone at the wall and tell them that you will ban them from purchasing your products in the future if they don’t calm down! Is this really the way to go about dealing with difficult customers? No. No matter how many times you could be dreaming of it […]
CX & Dealing with Difficult Customers Read More »
“I really enjoyed the course and received a lot of very practical learnings that can be implemented in any service career and even in the day to day life when dealing with people. I look forward to start putting what I learned into practice in my daily job and will be sharing with my colleagues.
Testimonial Tuesday – Monique Maduro Read More »
“Just a little note and thank you: This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company. It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules. It fills a critical market niche and is the
Testimonial Tuesday – Michael Dyrbo Birch Read More »
Having a passion for customers and customer experience is the secret sauce in all successful CX strategies. Passion is the key driver to achieve goals and more importantly, it is what keeps us going when we encounter barriers or difficulties. As Palit states in his article, “Passion is the fuel that propels us forward on
“The course covers all the key topics to help people new to CX and those who have had experience in Customer Experience Management but need additional knowledge. The quality of the course material was highly insightful and very comprehensive content, good examples which makes things interesting and valuable. The course was comprehensive and met my
Testimonial Tuesday – Vladimir Joksić Read More »
“Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples
Testimonial Tuesday – Tej Panesar Read More »
“The CX Academy’s professional certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engaging, enriching and perfectly centered around me and my needs. I learned about the fundamentals of CX as well as how to implement it at my place of
Testimonial Tuesday – Helen Lejeune Read More »
“The Professional Diploma course is comprehensive and provides graduates of the diploma with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the
Testimonial Tuesday – Declan Buckley Read More »
Artificial Intelligence (AI) could be your organisation’s worst nightmare. As everyone praises its benefits (We did too: 5 Ways AI Will Change Customer Experience Forever) some businesses are diving in head first, which could create a whole lot of frustrated customers, data privacy breaches and discrimination. So let us be The Devli’s Advocate
AI and CX – Watch Out! Read More »
“Yes, I really enjoyed it. The bitesize videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The unmarked assignments were also helpful as applying theory to practice is a much better way to learn skills thoroughly. I’m progressing in a different direction in
Testimonial Tuesday – Beth Daley Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
