I enjoyed the course, learned a lot from it in a short time and was immediately able to put its learnings into practice. The content is light and well-organised and practical examples, hands-on assignments, external studies, insights and articles add legitimacy to the concepts. Instructions around the course were clear and proactive and support staff provided a 5 star experience. The Professional Certificate in Customer Experience is an outstanding value for the time and money invested and I’m happy to say I have become an advocate of the CX Academy!
– Sébastien Baranyai (CXAC), Customer Communication Sector Leader & Deputy of Customer Care Manager
