“Last year I started discussions with our CEO about CX and a year later we are at the point where we have a senior consultant to help us with the whole CX implementation. The form how The CX Academy delivers the information throughout the course is well structured. Everything is made the way it’s easy to understand and gave me a foundation on how to explain it to the CEO and higher management of our firm — to be able to explain benefits on each touch-point and department. The important thing is also that it’s easy to comprehend even for non-native English speakers like me. The course directors have easy speed, pronunciations & dialects. It’s a game changer, because otherwise it would be a much painful experience. I must say that the references built on graduates from “big companies” with the fact that it is globally recognised was definitely another factor for choosing The CX Academy. It gave me the confidence to choose the right option.”
– Peter Mokrý (CXAC), Marketing Manager, m:zone Apple Premium Reseller
