“Just a little note and thank you: This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company. It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules. It fills a critical market niche and is the first course of its kind I’ve encountered where you also have the Customer Journey as an integrated part of this.“
– Michael Dyrbo Birch (CXAD), Head of Customer Experience, Tricent
