“Customer Experience is indeed my passion so I was extremely delighted, through my research, to find the CX Academy. I thoroughly enjoyed this course, more than any I have ever done, which is why I was so anxious and motivated to complete it. I was blown away by the structure of it, the contents and delivery! Coupled with my experience in Quality Improvement and Quality Assurance, I am now confident and equipped in leading and executing a CX differentiation strategy at any organization!”
– Lee-Ann Harper (CXAC), Quality and Customer Service Coordinator, RHA
