I have really enjoyed this course and I am delighted that I took part. I loved how this course was self- paced as I could complete the modules when it suited me and when I had the time. Each module was clear and to the point which made it easy to take in the information. I really benefitted from the modules being online rather than from a book as I feel I learn better through videos. I now have a better understanding of the customer journey.
– Kate Nulty, Customer Service Advisor, Permanent TSB
