“This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly have a huge role to play with customer experience. Working in change management, particularly within cultural change, there is a direct link with customer experience excellence and I cannot wait to apply what I have learnt to our change practice. Multiple members of our team across different work-streams are completing the certificate so that there is a voice for the customer in every work-stream. This will undoubtedly change the way we work and the way we think about our customers and their experience. Chantal, Raissa and Megan have been wonderful to deal with and I look forward to working with them in the future on how to embed Customer Experience Excellence throughout our team and processes.”
– Holly Keeling (CXAc), Senior Change Analyst, NSW
