“The Professional Diploma course is comprehensive and provides graduates of the diploma with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life. The structure of the course is also good in that it incentives the student to progress through the materials, undertake the module assignments and milestone assessments without getting overwhelmed. This was definitely a good investment and I look forward to applying my new learnings in future engagements. Thanks to everyone at the CX Academy for their support throughout my course.“
– Declan Buckley (CXAD), CX Leader & Change Project Manager, Decca
