In our latest blog Employee Trends 2024 we mentioned that employee engagement is going down and emphasis on mental health and well-being will be incredibly important. One of the factors causing employee burnout is a lack of balance in workloads. This includes the type of work they are doing and whether it is too […]
Employee Burnout – How to manage it using our Emotional Intelligence Framework Read More »
Did you ever think about where the idea of customer experience comes from? It’s such a simple idea – provide your customers with a great experience so that they will come back and buy again and more. But as with everything in life, CX’s origin story is messy and not that well known.
The Evolution of Customer Experience: Are you keeping up? Read More »
Earning €70k a year, getting praised for company success, and reading through the positive reviews and customer feedback all day long sounds great. But being a CX Director is not this easy – if it were everyone would be doing it. To truly be a good CX Director, you not only have the knowledge,
Do You Have What It Takes To Be a CX Director? Read More »
Every month we have a Masterclass where we deep dive into a topical issue. Our most recent masterclass was dedicated to Women in CX: Empowering female employees to deliver CX Excellence. We were joined by Gemma Rabbini – a qualified Communications and Confidence coach who is passionate about working with women. Several years ago,
Is networking for women a lost cause? Read More »
If you are a CEO, Manager, Supervisor, Team Leader you should ask yourself are you just a manager, or are you a leader? This question is important because as Horst Schulze said, ‘Managers push: Leaders Inspire’! What is Leadership? Kevin Kruse explains, “Leadership is a process of social influence, which maximises the
How To Be a Good CX Leader? Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
