As the working landscape is changing further, with new technologies like AI booming and post-pandemic learnings becoming the new foundation of what’s possible, as an employer, manager, team lead or HR you need to familiarise yourself with 2024 EX Trends – that today’s employees are looking for. In 2023, according to Gallup, only 33% […]
Employee Experience (EX) – 2024 Trends Read More »
2024 is here. It’s a new year and a new chance to make your business better than it was last year. The question that is probably roaming around your head now is ‘How?’ Well, along with 44 world-renowned CX experts, we have created the third volume of our CX Symposium E-Book. To help you
2024 CX Predictions Read More »
Artificial Intelligence (AI) could be your organisation’s worst nightmare. As everyone praises its benefits (We did too: 5 Ways AI Will Change Customer Experience Forever) some businesses are diving in head first, which could create a whole lot of frustrated customers, data privacy breaches and discrimination. So let us be The Devli’s Advocate
AI and CX – Watch Out! Read More »
If you do a quick google search for ‘How to improve your Customer Experience?’, the advice is geared towards digital and technology solutions. An omnichannel experience utilising AI and Chatbots is presented as a universal solution to all CX problems. However, there is a very thin line between enhancing your CX strategy with digital solutions
The Digital Part of the (Customer Experience) Business Read More »
Does Artificial Intelligence have a role in CX? Let’s talk about change. Not many people are comfortable with change. We have our routines, our regular customers, trusted suppliers and, yes, we have our competitors too but we know who they are, where they work from and we like it that way. But the change
Does Artificial Intelligence have a role in CX? Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
