Trusted By Thousands Of Graduates Across The Globe

This was by far the best course I’ve ever completed. Outstanding Customer Experience is at the heart of every successful business and this course gives you the roadmap and toolkit for achieving it. It was so practical and relevant and the format made it easy and enjoyable. Course content delivered by professionals in CX and the ongoing assessments keep you focused whilst learning. It has confirmed for me, that CX is my true passion and I have no doubt that this qualification will stand to me hugely now and in the future.

This course gives a very interesting insight into the world of CX and the framework is very easily applied across a number of industries. I particularly enjoyed the aspect of the link between emotions and CX outcomes.” I’m happy for this to be shared if you’d like.

I was a bit surprised at first with the way the chapters would be unlocked following assignments, but I understand why this was put in place, and I believe it’s the best way to go through the course properly. I thoroughly enjoyed the more practical assignments (interviewing colleagues and explaining the results, user journey mapping, etc.). The academic/theoretical ones were tougher, but it’s necessary to have a variety of assignments for the entirety of the course. I also enjoyed working in English again. My company works almost entirely in French, so I’ve lost a bit of practice in writing in English, so that was fun to go back into it. It hasn’t helped my career yet, but I’m sure it will. I plan on using this additional diploma to help me find my next job/position. Since I’ll most likely be changing companies, it won’t help my current one but will help the next. I’ll keep you posted on this as it’s too soon to answer.

I enjoyed the course very much: in my opinion it was purely amazing, so well-constructed, step by step building the whole CX management Framework. It basically gave me tools to roll-our ( at least start 😉) the CXM in my organization.

Super excited to be a part of journey to take up the Diploma in Customer Experience from The CX Academy. The entire learning experience is well paced, with audio videos to explain & train us on the concepts & evolving trends on CX & EX. The assignments are involving, make you think & speak to industry experts to be able to complete them, was a fun at the same time a great initiative to add to my knowledge & skills. I am glad I enrolled for this course to be able to make my mark in this CX world & take my career prospects to a different level. I will definitely recommend my friends & CX folks to take benefit of this comprehensive course.

I found the course excellent. The online modules are very smooth and the exercises are relevant to consolidate the content learned.I found the material (articles and examples) by the end of each module well designed and enjoyable to read. I have been working in the customer support area for 20 years, initially coming from the Hospital as a clinical professional, being an Application Specialist fi the Medical Devices area or 7 years and starting a career on leadership upon the completion of a MBA. When I moved to the Customer Experience area in my Company I wanted to make sure that I was not only familiar with the topic from working with customer support and understanding the pain points that customers feel, but instead, that I would know how to evaluate the customer experience from the point of view of a professional who is familiar with concepts, language and overview. The course provided me with this knowledge. My experience has grown a lot since I started the course and it has been very helpful to operate in my position with confidence, even with the acquired experience I already had when I moved to the Customer Experience area in a global position. It took me much more time than I anticipated to complete the course due to available time I had last year but even this was not bad, I could consume the modules and take time to start using the lessons learned at the right pace. Thanks for your support and please extend my gratitude to the course directors and coordinators as well.

I had such a great experience with this professional diploma in CX. The course was well structured, and besides providing relevant content to my career and current job, it was inspiring and fun to follow. It gave me great tools to work with and put into practice all the knowledge acquired. Thanks to everyone at CX Academy for your professionalism and the feedback provided, especially Cathy Summers, for being so supportive and helpful in clarifying my questions and providing some insights from the area. This is a course I would recommend to any professional interested and willing to do meaningful work in the CX area .

I invested into this course myself, because I wanted to expand my knowledge and skills in customer experience management. As a process management expert I find it important to understand the customers and their needs and thus also how I could support creating of more customer centric process solutions. The time flexibility of this course allowed me to finish it in the pace adjustable to my other duties. It’s very well structured, everything well explained and the assignments are challenging enough to make you think about the learned stuff in a real life context. I really enjoyed the course and it can only recommend it. It doesn’t matter, what position in the company you have, if you want to understand your customers better, this course is the right choice.

I really enjoyed this program! It was easily consumable and very adaptable to an already busy lifestyle. The content was clearly organized and presented in a way that made retention easy. I learned so much about CX and was able to share and implement what I learned starting at module one!

I would like to use this opportunity to give the feedback on the course – I really liked it, it was clear and a great refresher for me as a former Customer Support Specialist. I’ve learned new things, but as well repeated what I’ve been working on during my ‘Support days’, so it was really nice completing it and learning from all of the people involved.

I honestly found this to be the best online course I’ve ever completed. I found the content all really interesting and relevant. Straight away I started to put it into practice, it really got me inspired. It refreshed my mind on so many important areas and reminded me of things we can always be improving on as a company. I’ll certainly be using what I learned going forward in Little Vista.

I want to congratulate your team! This course is very didactic and very well designed, the platform is user friendly and the teachers deliver it in a very clear and comprehensive way. Thanks to everyone involved. This course was given to me by the company to which I am also very grateful, as I believe I would not have the financial means to enrol in such a fantastic course. I will do my best to continue my studies at CX Academy as I can expect the Professional Diploma course to be as valuable as the one I just completed.

Thanks so much for your very valuable training. I really enjoyed it, and appreciated that you made it fun! The course was presented in an enthusiastic way. Even though the training was conducted virtually, all the facilitators are very energetic and kept the participants focus all the time on the way was presented. The overall delivery of the class was great with very relevant real-life examples used to help bridge theory to reality. I have better understanding about CX and how to drive this in our culture.

I wanted to thank you for providing such a fantastic course in CX. The course is extremely well structured and the delivery of the content is provided in such an easy and effective manner that it is impossible not to retain all the knowledge accrued at the end of each module. The fact that you can download all you have learned in a clear presentation at the end of the module is extremely handy and it really helps when revising to take your assessments. What I really like from this course is that you can put all you have learned into practice and find the templates provided extremely useful. Additionally, the suggested assignments provided in each module are really good food for the brain.and the workshops that I have attended whilst doing the course have been an eye opener for me. No fancy jargon or complex concepts that nobody understands, straight forward questions with clear and transparent answers from the experts that put into perspective where you are and where you would like to be. I am looking forward to applying all that I have learned to my current role at Secret Escapes!

This certification gave me the opportunity to learn new insights about customer experience that are very helpful especially that I conduct customer service training for RCBC.

I thoroughly enjoyed the Professional Certificate in CX course from The CX Academy. It was well put together, relevant and easy to follow and the fact that I could work at my own pace was fantastic. I am in Marketing so I was delighted to find a customer focused course that was relevant to my area and also supports our overall business objectives. I am confident that the knowledge I have gained will be vital to me in defining a CX focused strategy for our business and I’m really looking forward to putting it into action.