We’re delighted to announce the addition of AI into our Professional Diploma in CX.
Due to exceptional demand, we have engaged with both AI and CX leaders around the globe to create an engaging AI module that is now added to our Professional Diploma in Customer Experience Excellence course.
AI (Artificial Intelligence) is the fastest-growing business technology in the world today. Its impact is already being felt and is predicted to take over many of the processes and mundane customer service tasks that we do every day.
All customer-facing executives and managers need to understand what AI is, what the current technologies are, your role in AI strategy, the impact on your colleagues, keeping the customer top of mind and ethical considerations.
Additionally, we bring this module to life with global case studies and the Top 5 most important things to remember!
Here are the topics you will learn:
What is AI? What does it mean?
Definitions, basic understanding and examples of everyday use.
Case studies of organisations using AI to deliver CX Excellence
Global studies of who uses AI best for CX
An overview of the current technologies
We’ve heard the terms, now understand what they mean! Understand Bots, Chatbots, ChatGPT Plus, GenAI, Large Language Models (LLM), Machine Learning, GPT 4, Alpaca
The role of the CX Practitioner in leading AI strategy internally
Know your role as a customer advocate when implementing AI. Ensure AI tools represent your brand, put your customer first and be the gatekeeper for any AI implementation.
How is AI impacting your organisation, your customer and your teams?
Learn how to ensure AI is a beneficial impact on colleagues and morale. Know how to communicate the positives for both employees and customers.
AI is for Process, Human is for Excellence
Understand how to achieve the all-important balance between technology and the human touch.
Ethical considerations
How to give customers choice, ensure there is no bias and emotional concerns.
The Top 5 considerations for implementing AI for CX Excellence
Your Top 5 when implementing any AI strategy in your organisation.
More Information: Professional Diploma in Customer Experience (CX)
