New Course 2025
MicroCourse
AI for CX
AI (Artificial Intelligence) is the fastest growing business technology in the world today. Its impact is already being felt and is predicted to take over many of the processes we do everyday. This 3 hour MicroCourse will equip you with the knowledge and skills to embrace AI while staying true to what matters most: your customers.
Programme
Duration
Commitment
Special Price
$
320
$
450
Format
Our Graduates work with the world's greatest companies
New Course 2025
MicroCourse
This 3 hour MicroCourse will equip you with the knowledge and skills to embrace AI while staying true to what matters most: your customers.
- 3 Hours Direct Learning
- Self-Paced Online
- Templates & Resources
- Student Support
- Accredited by The CX Industry Advisory Council
Your FAQs
Learn from CX Professionals
- Learn how AI is impacting Customer Experience
- Know your role as a customer advocate when implementing AI
- Understand how to achieve the all-important balance between technology and the human touch
Learning Outcomes
- You will have the knowledge and language to talk with confidence about AI in Customer Experience
- You will understand and be able to articulate how AI is impacting your organisation, your teams, and your customers, enabling you to best represent your customers’ interests
- You will understand the key ethical considerations when using AI in Customer Experience
- You will understand the different AI technologies and applications that can help you and your organisation deliver CX Excellence
- You will have case studies to bring all of your learnings to life and to give you and your organisation inspiration as to how you can utilise AI to deliver CX Excellence
Who is this course for?
- Leaders, managers or executives across all parts of the organisation who have a passion for customer experience and want to ensure that their organisations’ AI strategy delivers an excellent customer experience
Course Content
This course aims to equip you with the knowledge and tools required to confidently affect and impact your organisation’s AI strategy, ensuring that it delivers an excellent experience for your customers. Having completed this course, you will not only understand your role in shaping the AI strategy, you will also be able to ensure that it aligns with your CX strategy, your customer promise and your brand values.
Our programmes are built on the experience of our Course Directors who have significant, practical expertise working day-to-day, consulting at the highest level to leading global companies.
We work constantly with companies at the cutting-edge of CX, which allows us to keep our syllabus up-to-date and aligned to the needs of the sector.
Request more details
Please fill out the form and one of our team will be in touch to give you more details about the course and answer any questions you may have.
Or if you’re happy to get started, you can
enrol today.
Frequently asked questions
Schedule a call with an advisor, or
email us at info@thecxacademy.org
Leaders, managers or executives across all parts of the organisation who have a passion for customer experience and want to ensure that their organisations’ AI strategy delivers an excellent customer experience.
All our courses are delivered online through our Learning Management System. It’s easy to use and means you can study at your own pace, on any device and from any place. You will have access to video lectures; downloadable templates; case studies; assignments and recommended reading lists. Also, we will support you every step of the way along your journey.
You can pay online by credit card or we can send you an invoice with our bank account details for you to do a bank transfer. Please get in touch with us to find out more.
The MicroCourse is open for 2 months but you can obviously work faster. Regarding time taken to complete the course, it is very much up to each individual learner.
