Frequently Asked Questions

Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry-level CX Essentials course is highly motivational and suitable for all employees.

Professional Certificate course is suitable and rewarding for all customer-facing employees, team leaders and customer champions.

The Professional Certificate course is also highly relevant for customer-facing teams in contact centres or customer care desks.

Our Professional Diploma is suitable for executives, leadership and management professionals who feel a thorough and practical knowledge of Customer Experience will help them gain an advantage for their business and career.

All our courses are delivered online through our Learning Management System. It’s easy to use and means you can study at your own pace, on any device and from any place.

You will have access to video lectures; downloadable templates; case studies; assignments and recommended reading lists. Also, we will support you every step of the way along your journey.

We understand that many of our learners are working everyday and some may be studying outside regular office hours. This is why the Professional Certificate programme offers Continuous Assessment grading. You will have two Assessments: one after Module 3 and another one after Module 6. The assessments are multiple choice, fun to do and will give you a great sense of accomplishment.

The Professional Diploma in CX course has also two Assessments: one after Module 5 and another one after Module 10. You will also have practical assignments that will help you to put your learnings into practice.

It is not essential and in fact many of our graduates had very little knowledge of CX before they started. The fundamentals of CX are relevant to the fundamentals of all business knowledge.

You can pay online by credit card or we can send you an invoice with our bank account details for you to do a bank transfer. Also, there is a payment plan available. Please get in touch with us to find out more.

The Certificate course is open for 3 months but you can obviously work faster. 3 months is plenty of time – so don’t worry. Regarding time taken to complete the course, it is very much up to each individual learner. Also, you should allow a commitment of about 14 hours for video lectures and assessments. Although they do not form part of your assessment, there are assignments and additional reading lists that we recommend. We estimate that if you dedicate two hours per week to your course, that will work fine.

You will be a certified, qualified CX professional. We send you a Certificate accredited by The CX Academy and validated by our Industry Advisory Council. We will send you a digital copy of your certificate and if you want to receive it by post that is also possible.

Regarding time taken to complete the course, again it is very much up to each individual learner. The course is about 40-60 hours of online learning. Once the course starts, it is open for 6 months to complete the course. We believe that if you dedicate two to four hours each week that should work fine. There will be mandatory assignments that will need to be submitted back to us and also two online Assessments (multiple choice based).

You will be a formal qualified CX professional. We will send you a Diploma Certificate credit-rated by Glasgow Caledonian University and The CX Academy. The course is mapped on many National Qualifications Frameworks so it is globally recognized.

We will send you a digital copy of your certificate and if you want to receive it by post that is also possible.

Yes. We understand that you may have busy periods at work or in your personal lives and it’s normally never an issue to give time extensions. You just need to keep in touch with us and let us know your situation.

You will have full support from us, simply send us an email or contact us over the phone and we are always happy to answer your questions. Our support team is here to make sure your CX journey goes as smoothly as possible.

Our CX course directors will be guide you regarding assignments and are always happy to jump on a Zoom call if needed. So, don’t worry, you won’t be “alone”.

Also, as soon as you enrol in one of our CX courses we offer regular Webinars and Masterclasses which will also give you the opportunity to ask questions and participate if you wish.