The CX Academy CX Symposium E-book

The AI revolution creates a significant opportunity for CX leaders to pioneer the introduction of AI within their organisation. The CX Academy continues to sharpen our content to help upskill all employees to deliver world-class CX experiences and leveraging the powerful insights that have been presented from AI tools.

AI has strong ROI and measurement powers to prove its success for customers, employees and bottom-line results. This helps address a broad uncertainty about the tangible benefits of AI tools, which some still consider “nice-to-haves” rather than essential game changers.

Given AI’s focus on enhancing customer and employee experiences, many organisations are selecting the CX team to lead AI initiatives ensuring that these projects are aligned with customer, employee and business goals. However, the CX team needs to address the recency of our discipline, as some organisations are still coming to terms with a customer-centric approach.

Our eBook deep dives into these concerns and provide clear actions for you to gain immediate results when embedding AI in your organisations.

We would like to take this opportunity to thank all CX experts who have shared their insights and real-time experiences around the AI revolution during these round table sessions and we hope you find helpful actions in our fourth Volume.

For more information email Michael Killeen at michael@thecxacademy.org.