The CX Academy CX Symposium E-book
The CX Academy first launched the CX Symposium E-book in 2021 and since then we’ve updated it annually. Please download the very latest edition “The AI Frontier – Next Level CX Excellence”.
As the largest Customer Experience education provider in the world, The CX Academy published the E-book to give CX Professionals invaluable insights into the current developments in the CX space. The E-book is written by gathering feedback from global CX Practitioners in Round Table Sessions where authentic insights professionals use in their day to day work are shared.
CX Symposium: Round Table Series
Volume 4
The AI revolution creates a significant opportunity for CX leaders to pioneer the introduction of AI within their organisation. The CX Academy continues to sharpen our content to help upskill all employees to deliver world-class CX experiences and leveraging the powerful insights that have been presented from AI tools.
AI has strong ROI and measurement powers to prove its success for customers, employees and bottom-line results. This helps address a broad uncertainty about the tangible benefits of AI tools, which some still consider “nice-to-haves” rather than essential game changers.
Given AI’s focus on enhancing customer and employee experiences, many organisations are selecting the CX team to lead AI initiatives ensuring that these projects are aligned with customer, employee and business goals. However, the CX team needs to address the recency of our discipline, as some organisations are still coming to terms with a customer-centric approach.
Our eBook deep dives into these concerns and provide clear actions for you to gain immediate results when embedding AI in your organisations.
We would like to take this opportunity to thank all CX experts who have shared their insights and real-time experiences around the AI revolution during these round table sessions and we hope you find helpful actions in our fourth Volume.
For more information email Michael Killeen at michael@thecxacademy.org.
CX Experts who contributed to this volume of the E-book
Lucy Kiruthu
Evolve -CX
Rashad Issa
Baltic Exchange
Frederic Daubie
Air Liquide
Lucia Čišková
Business Lease Slovakia
Sandra Quinn
CP Kelco
Danusia Szczerkowska
Shawbrook Bank Limited
Debie McGill
Fenero
Kevin Tuck
Nissan
Simon Hughes
Axa
Adriana Cavallo
BGL Corporate Solutions
Paul Hogan
CX consultant
Sidney Yuen
HBC
Avin Pokardas
Idealights
Emma Louise Hamilton
BV Group
Marineuza Dias
Workplace Options
Julian Murray
Journey Mapper
Peter Heneghan
The Future Communicator
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