Updated 2024
Professional Certificate in Customer Experience (CX)
Learn the fundamentals and how to use CX to create unbreakable
bonds with customers. Get the confidence and skills to design, build
and implement high-quality CX strategies to advance your career.
Courses Now Enrolling.
Limited Places Available
Programme
Duration
Commitment
Modules
Special Price
425
$
550
Format
Our Graduates work with the world's greatest companies
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BLACK NOVEMBER SALE
Updated 2024
Professional Certificate
- 6 Modules
- 12 Hours Direct Learning
- Self-Paced
- Toolkits, Templates & Resources
- Student Support
- Accredited by The CX Industry Advisory Council
- Professional Certification Awarded
Your FAQs
Learn from CX Professionals
- Learn all the critical fundamentals of CX
- Create CX strategies to drive your organisation forward
- Acquire the tools to implement your knowledge immediately
What Will You Gain?
- Understand how getting CX right enhances company value
- Learn the knowledge, skills and tools to understand and create great CX strategies and executions from best practice cases around the globe
- Learn how our unique CX Framework™ is fundamental to delivering CX Excellence
- Understand, that in a changing technological customer landscape, why great Customer Experience is critical to business survival and growth
- Be engaged and empowered to use the knowledge and skills you learn to move your own career forward
- The expertise to advance your career and to speak the language of leadership
Who is this course for?
- Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry- level Professional Certificate course is suitable and rewarding for everyone at any level of business.
- The Professional Certificate course is also highly relevant for customer-facing teams, team leaders and customer ‘champions’.
Course Content
There are 6 modules in our online Professional Certificate syllabus giving you a detailed introduction to all required disciplines used to deliver CX Excellence. The Certificate covers 12 to 16 hours of online learning through video lectures, best practice ‘real world’ studies and regular self assessment opportunities.
BLACK NOVEMBER SALE ENDS IN...
BLACK NOVEMBER SALE
Professional Certificate
in Customer Experience (CX)
$
425
$
550
Black November Sale!
Your learning experience
Self-paced learning resources
Learn at a time that suits you, at your own pace with full access to our learning platform.
Case Studies
Learn through case studies from major world brands and best practice examples.
Interactive webinars
Live webinars with our course directors, with support for your growth in the world of CX.
Downloadable CX Resources
Discover a range of templates and resources to help you make a strategy for your own business.
Assignments & Projects
Learn by completing practical and thought-provoking projects, that you apply in your own work.
What Our Graduates Say?
Our graduates not only gain a valuable career qualification, they enjoy the experience too!
Nikki Kooner-Ramm
Business Analyst, University of BristolI found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.
Rodrigo Massa
Operations & Change, ING BankI really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.
Nat Brown
TH MarchI really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.
Chris Clarke
Marketing Manager, SpringpackFrom start to finish, I really enjoyed completing my Professional Certificate in CX. It’s a great course, running through key best practices, as well as being packed full of hints and tips along the way! Putting the customer front and centre of everything you do is essential to running a successful business, and this course helped no end!
Kirsty Fryer
Senior Manager, ThreeThis certification has been great, I really enjoyed it. I’ve worked in CX for a number of years now but this has helped put structure and consistency behind our thinking and plans.
Victoria Poku
Solution Engineer, SalesforceI’ve really enjoyed this course, and I have been applying the learning whilst working with businesses to ensure CX is a top priority. The course has definitely caused a mindset shift for me, and I know it will be super helpful as I continue my journey as a Solution Engineer.
Robert Boyle
Corporate Manager, Irish Life HealthOne of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!
Christina Meehan
Client Services Manager, BT GroupI highly recommended this course for anyone and those who are customer-facing in particular. The course content is easy to follow and reinforces the same wording and theme throughout, so it becomes the new way of thinking and working for everyone in the organisation.
Our programmes are built on the experience of our Course Directors who have significant, practical expertise working day-to-day, consulting at the highest level to leading global companies.
We work constantly with companies at the cutting-edge of CX, which allows us to keep our syllabus up-to-date and aligned to the needs of the sector.
Request more details
Please fill out the form and one of our team will be in touch to give you more details about the course and answer any questions you may have.
Or if you’re happy to get started, you can
enrol today.
Frequently asked questions
Schedule a call with an advisor, or
email us at info@thecxacademy.org
Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs.
Our Professional Certificate course is suitable and rewarding for everyone at any level of business.
The Professional Certificate course is also highly relevant for customer facing teams in contact centres or customer care desks.
All our courses are delivered online through our Learning Management System. It’s easy to use and means you can study at your own pace, on any device and from any place. You will have access to video lectures; downloadable templates; case studies; assignments and recommended reading lists. Also, we will support you every step of the way along your journey.
We understand that many of our learners are professionals and are studying outside regular office hours. This is why the Professional Certificate programme offers Continuous Assessment grading. You will have two Assessments: one after Module 3 and another one after Module 6. The assessments are multiple choice, fun to do and will give you a great sense of accomplishment. The Professional Diploma in CX course has also two Assessments: one after Module 5 and another one after Module 10. You will also have practical assignments to complete that will help you to put your learnings into practice.
It is not essential and in fact most of our graduates had very little knowledge of CX before they started. The fundamentals of CX are relevant to the fundamentals of all business knowledge.
You can pay online by credit card or we can send you an invoice with our bank account details for you to do a bank transfer. Also, there is a payment plan available. Please get in touch with us to find out more.
The Certificate course is open for 3 months but you can obviously work faster. 3 months is plenty of time – so don’t worry. Regarding time taken to complete the course, it is very much up to each individual learner. Also, you should allow a commitment of about 14-16 hours for video lectures and assessments. Although they do not form part of your certification, there are assignments and additional reading lists that we recommend. We estimate that if you dedicate two hours per week to your course, that will work fine.