CX Training For Business
In a competitive market, exceptional Customer Experience (CX) is no longer optional – it’s essential for driving sustainable growth.
From 5 to 5,000 staff, our CX training programs empower your Customer Experience, Customer Service and Call Centre teams with the skills and strategies to create valuable commercial impact and ROI.
Upskill your team with on-demand training that drives business success.
Trusted by hundreds of major world brands
Transform Your Customer Experience (CX)
- 20%+ increase in Customer Satisfaction (CSAT)
- Up to 20% reduction in customer churn
- Differentiation from competitors
- Lower costs to serve
- Happier Employees!
- Lower customer acquisition costs
- Proven ROI & Increased profits
Here's Your Brochure
Nissan Case Study
“Since The CX Academy courses, we have definitely noticed a reduction in customer complaints. The dealer’s attitude to customer concerns has changed and they are now looking at the situation from the customer’s point of view. This has led to much higher customer satisfaction responses and how customers feel the issue was handled and resolved.”
Kevin Tuck, Customer Service Administrator
The Client
Kevin Tuck is the Customer Service Administrator of Nissan Ireland. Nissan has a network of 33 dealers through which they sell, service and maintain their vehicles. Kevin recently enrolled a large group of Nissan Customer Care Representatives through our courses.
The Challenge
- The ability to really understand what Nissan customers go through and put employees in their customers’ shoes.
- Reduce customer complaints.
- Empower Nissan customer care representatives.
- Increase Customer Satisfaction (CSAT)
The Solution
- As part of Nissan’s Customer Care training development, all Customer Care Representatives were enrolled in Professional Certificate in CX.
- The course was self-paced, which allowed steady progress in the learners’ busy schedules.
- Module recaps and the ‘half-time’ assessment allowed the learners to easily revise content to keep all information fresh in their minds.
The Results
- A reduction in customer complaints.
- A changed attitude and mindset, where they now look at all situations from the customer’s point of view.
- Higher Customer Satisfaction (CSAT) scores.
- Empowered staff to turn a negative experience into a positive one for the customers.
#1
56% of CEOs identified CX as #1 strategic focus
86%
Of customers are willing to pay more for a great customer experience
90%
90% of businesses now primarily competing on CX
AI is for Process - Human is for Experience
Are you leading a customer transformation, an AI implementation or a busy customer-facing team that needs to be upskilled?
- Upskilling employees to deliver great customer experiences brings trust, lasting loyalty and unbreakable bonds.
- Let AI and technology deal with the process and functional aspects and let us turn your employees into super agents.
- We train your employees to understand why their jobs are so vital, not only how to connect with your customers and drive Customer Satisfaction (CSAT) but to increase sales and profitability.
Perfect for Busy Teams
Learning Resources
Learn when it suits your team, at their own pace, on their computer or phone and with full access to our online learning platform.
Case Studies
Learn through cases from major world brands and best practice examples.
Private Welcome webinars
Motivational private webinars for your team to support your company’s message and growth.
Downloadable CX Resources
Discover a wide range of templates and resources to help you use CX to your advantage everyday.
Assignments & Projects
Your team can learn together by completing practical and thought-provoking projects that you can apply immediately in your own company.
One-to-one support
Live, one-to-one support and mentoring available, with our course directors, anytime you need.
Explore our Courses
Customer Experience
(CX) Essentials
Stimulating & motivational – this course will inspire all staff to develop strong customer bonds.
- Introduction to CX
- 2 Hours Direct Learning
- Self- Paced & Online
- Phone, tablet compatible
- 3 Modules
- Concise & Practical
- Bespoke Introductions
- Advisory Council Certified
Professional Certificate in Customer Experience (CX)
For all customer-facing staff & customer champions.
- Comprehensive Certification in CX
- 15 Hours Direct Learning
- Self- Paced & Online
- 6 Modules
- 3 Months
- Assignments - not mandatory
- Advisory Council Certified
Professional Diploma in Customer Experience (CX)
For customer leaders implementing practical & complete CX strategies.
- Advanced Programme in CX
- 60 Hours Direct Learning
- Self- Paced & Online
- 10 Modules
- 6 Months
- 2 Multiple Choice Assessments
- 6 Mandatory Assignments
- Mentor Support
- University Credit-Rated
Download Our Corporate Brochure
Our courses are designed to educate your staff to deliver CX Excellence and as a result increase your profitability.
Or get in touch:
- jack@thecxacademy.org
What Our Graduates Say?
Our graduates not only gain a valuable career qualification, they enjoy the experience too!
Melanie Fischer
Partner & Manager Customer Care Central Retail, Waitrose & PartnersI thoroughly enjoyed every aspect of the CX Diploma course. It was easy to follow and I particularly enjoyed the videos being in short, digestible nuggets. It was a great mix of online videos, assessments and multiple choice exams to check my understanding of the topics. The course benefits both my current role managing a busy and growing contact centre but also will benefit my future career prospects as I feel well equipped to be able to adapt my learning to whatever role I do in the future. Thank you CX Academy for such an engaging and informative course.
Christina Meehan
Client Services Manager, BT GroupI highly recommended this course for anyone and those who are customer-facing in particular. The course content is easy to follow and reinforces the same wording and theme throughout, so it becomes the new way of thinking and working for everyone in the organisation.
Pierre Brouquet
Directeur Activités Ville et Gaz Thérapeutiques Hôpital, Air LiquideI must say the course has been an ‘eye opener’. Before the course, I felt like CX was kind of the new ‘digital’ – something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an increasingly digital world in which technology tends to forget that our customers are … humans! The modules were really good, with written summaries and documentation but also the articles were very useful.
Nikki Kooner-Ramm
Business Analyst, University of BristolI found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.
Jeanne Ogilvie
Customer Strategy and Applied Design Manager, Deloitte AustraliaThis is by far the best course I’ve taken since my university days. The depth, the quality, the hands on practical application, the format and the service were all absolutely brilliant. All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career. It didn’t feel like a course as much as an exhilarating, intelligent and inspiring experience. I’m actually really sad it’s over!
Rodrigo Massa
Operations & Change, ING BankI really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.
Werner Jacobs
Customer Care Manager, FluidraI experienced firsthand how the needs of customers change and how important emotional factors are when dealing with customers and people in general. The CX Academy’s Diploma course addressed every question and concern I had in this changing world in delivering excellent customer service and ultimately the overall customer experience. The course was well planned and I could complete it within 8 months between my busy schedule at work. I am very proud to be a qualified CX Professional and The CX Academy made it possible. I can grow in my position and more importantly lead by example when dealing with customers on all levels. CX is contagious and I can see a difference in the way my staff deals with customers. Their focus has changed from service which was more function to the experience which is all about emotions. My next step is to use all the tools and knowledge gained in this course to get buy-in from the executive level to grow CX in Fluidra South Africa and hopefully Fluidra Global.
Michael Birch
Head of Customer Success, TricentThis course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company.
It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules.
It fills a critical market niche and is the first course of its kind I’ve encountered where you also have the Customer Journey as an integrated part of this.
Nat Brown
TH MarchI really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.
Lucy Mugford
Customer Experience Manager, NualtraI have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fun to complete! Being able to complete the course at my own pace was great and I didn’t feel overloaded with work. I feel like I have really enhanced my knowledge of CX and have been able to apply this knowledge within my company throughout my CX Academy journey. I am looking forward to continuing to apply the practices I have learned and ensure CX is a top priority!
Chris Clarke
Marketing Manager, SpringpackFrom start to finish, I really enjoyed completing my Professional Certificate in CX. It’s a great course, running through key best practices, as well as being packed full of hints and tips along the way! Putting the customer front and centre of everything you do is essential to running a successful business, and this course helped no end!
Tej Panesar
Senior Exutsomer Experience & Analysis Manager, Legal & GeneralEnjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples were really interesting and brought the whole CX Framework to life. Would recommend this course to anyone interested in pursuing a career in Customer Experience!
Declan Buckley
CX Leader & Change Project Manager, DeccaThis was definitely a good investment. The Professional Diploma course is comprehensive and provides graduates with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life.
Professional Diploma in Customer Experience
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