Cookie Policy

What is a cookie?

A “cookie” is a text file containing small amounts of information which is stored on your computer, tablet or mobile (device) when you visit a website.

There are different types of cookies which are used to do different things, such as letting you navigate from page to page on a website efficiently, remembering preferences you have given a website, and improving your overall experience. Others are used to measure the number of site visits and the most popular pages visited, and may be used to provide you with advertising which is more tailored to your interests.

Some cookies are placed on your computer only for the duration of your visit to a website and these are called “session” cookies. These automaticaly expire when you close down your browser. There is another type of cookie known as “persistent”. These cookies remain on your device for a period of time.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of this website.

We’re giving you this information as part of our initiative to comply with recent legislation, and so that you can manage cookies as required.

If you would like more information on cookies please visit: www.allaboutcookies.org/cookies/

Why do we use cookies?

The cookies we use cannot be used to identify you personally.
These pieces of information that we gather are used in the following ways:

• We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features.
• We also use cookies to help us to improve the performance of our website to provide you with a better user experience.We use a third party to monitor and analyse traffic to, from and within our website.
• some pages on this site may also contain content embedded from, for example Vimeo, which sets its own cookies to track traffic to that particular video.

Types of Cookies

First Party Cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third Party Cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube, Vimeo or Flickr, and these sites may set their own cookies. We do not controlhow these cookies are used and you should check the relevant third party’s website for more information.

Session Cookies

Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent Cookies

This type of cookie is saved on your computer for a fixed period and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session.

How do I control how my browser interprets cookies?

All recent versions of browsers allow you to control how cookies are stored on your device. You can set your browser to accept or reject all cookies, or only accept certain types of cookies. Please note that some of the cookies necessary to enable you to move about the site, and if you disable them you may not be able to visit certain areas of the site or access certain content. For more information on how to control cookies please visit: www.allaboutcookies.org/manage-cookies/

Cookies Used By The CX Company

At The CX Company  we use cookies for the following purposes:

1. to ensure the website works correctly,
2. to remember any preferences you may have given the website, and
3. to collect anonymous data which allows us to see how people arrive at our website and which content is viewed.

Below is a list of the main cookies used by The CX Company and what each is used for:

Cookie Name	Expiration Time	Description
_ga	2 years	Used to distinguish visitors to site
_gid	24 hours	Used to distinguish visitors to site
_gat	10 minutes	Used to throttle request rate
__utmt	10 minutes	Used to throttle request rate.
_ _utma	2 years from set/update	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
_ _utmb	30 mins from set/update	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
_ _ utmc	End of browser session	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
_ _utmz	6 months from set/update	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

SPECIFIC COOKIES

The following cookies are used specifically on this site;

Cookie Name	Expiration Time	Description
euCookie	6 Months	Records if you have clicked in the Cookie Notification and therefore does not display notification for 6 months.
PHPSESSID	SESSION	The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.
wordpress_test_cookie	SESSION	This is a test cookie, to see if cookies are enabled.