The CX Academy
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Emotional Intelligence
At its core Customer Experience wouldn’t have any purpose, meaning or need if emotions didn’t come into play in customer-business relationships. However, how we feel about a product or a service i...
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Personalised Customer Experience
When you go to your local shop, more than likely you are greeted by name, you talk about your weekend, laugh and leave with your newspaper, scratch card and a smile on your face. When you call your in...
The Digital Part of the (Customer Experience) Business
If you do a quick google search for ‘How to improve your Customer Experience?’, the advice is geared towards digital and technology solutions. An omnichannel experience utilising AI and Chatbots i...
6 Factors That Affect Customer Trust
Customer Trust is defined as “a confident relationship with the unknown” by Rachel Botsman. Unless your customers can predict the future and be 100% sure of the outcome of their investment in your...
Customer Loyalty
The result of providing CX Excellence at every step of the customer journey. What is Customer Loyalty? Customer Loyalty is the state when a customer consciously chooses a product or a servi...
Make CX your Unique Selling Point – Differentiation & ‘Sameness’
What’s your Unique Selling Point? Do you have a truly unique product or service? Maybe you created a service that everybody wanted but it didn’t exist? (And nobody has duplicated it yet) Or maybe ...
Internship with a Leading Irish Insurer
An exciting opportunity has arisen for a Customer/Employee Experience Intern to work in the Claims Dept of a leading Irish Insurer. The internship will equip you with the skills, knowledge and experie...
CS is different to CX – How is UI different to UX?
We know that while there are similarities, CS and CX are not the same. Ideally, the difference between them would be black and white. Unfortunately we don’t live in a perfect world. Customer Service...
Your Company Is Compared to Everyone
It is a common school of thought that while carrying out competitive benchmarking, you should compare your company to your direct competitors. The tricky part is that while you can choose to compare y...
We’re hiring! Corporate Sales Executive
Corporate Sales Executive Remote/Home Working You must be resident in Ireland, have a work permit to work in Ireland and please include both a CV and cover letter with your application to be conside...
I wasn’t really expecting anything much to blow my mind away. Just another go-through-the-motion course, I thought……..
I attended the Professional Certificate in CX with The CX Academy recently as part of my professional hours upgrading requirement. I wasn’t really expecting anything much to blow my mind away. Just ...
CX – What the hell is it?
What the hell is CX? The term CX (Customer Experience) is ever more visible in LinkedIn profiles, job titles and sales and marketing publications. It is becoming so ubiquitous that it’s time to get ...
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