The CX Academy
Blog
New insights, career advice, testimonials and announcements.
Subscribe below to get the latest articles in your inbox every
month.
Latest article
How To Be a Good CX Leader?
If you are a CEO, Manager, Supervisor, Team Leader you should ask yourself are you just a manager, or are you a leader? This question is important because as Horst Schulze said, ‘Man...
Read More
Testimonial Tuesday – Salah Nasr
“I appreciate the professional easy way of the course and the modules presentations. Felt like I was part of the academy team while watching the videos. Straight to the point knowledge and ways ...
Testimonial Tuesday – Heidi Suul Næss
“I really enjoyed the course, and the self-paced learning fits perfectly when you are working a full time job and managing your family on the side. The people behind the CX Academy are very frie...
Customer Journey – The What, The Why & A Free Customer Journey Mapping Guide
What is a Customer Journey & Customer Journey Mapping? We define Customer Journey as every interaction across every touch-point that a customer has with a company. Every one of those ...
Testimonial Tuesday – Werner Jacobs
“I have been working in a customer care role for the majority of my career. Companies ranged from Telkom (communications), Clover (Food industry), and in my current position as Customer Care Man...
Testimonial Tuesday – Jamie Windell
“Not knowing much about CX going into this course, I was completely blown away. The modules are easy to follow, short, and super engaging. The content is so relevant and can really help position...
Customer Needs: The What, The Why & The How
The reason you have customers is because they have a need to fulfil and your product or service seems to have just the right solution for them. Lucky you! Unfortunately, this is where the rea...
Testimonial Tuesday – Sébastien Baranyai
I enjoyed the course, learned a lot from it in a short time and was immediately able to put its learnings into practice. The content is light and well-organised and practical examples, hands-on assign...
Testimonial Tuesday – Philip Cunningham
I have really enjoyed the course, very relevant to what I do within my role and provides an excellent framework that I hope to be able to adopt within my organisation. It has provided me with the insi...
Psychology of Employee Relationships
“A human being is a social animal. So, if you create some short moment of happiness for people, you get deep satisfaction.” – Dalai Lama Unless you are extremely unusual and have no c...
Testimonial Tuesday – Kate Nulty
I have really enjoyed this course and I am delighted that I took part. I loved how this course was self- paced as I could complete the modules when it suited me and when I had the time. Each module wa...
Testimonial Tuesday – Aine Kane
I am delighted to have been awarded a Distinction in the Professional Diploma in Customer Experience awarded by the The CX Academy. I can’t recommend this Diploma enough. With extremely engaging...
Request more details
Please fill out the form and one of our team will be in touch to give you more details about the course and answer any questions you may have.
Or if you’re happy to get started, you can
enrol today.
